Renewals Associate, Bluesight
More information about location
Medical intelligence automation vendor
Be an early applicant
Medical intelligence automation vendor
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To simplify the top complexities of hospital pharmacies.
Role
Who you are
- A minimum of 2 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution
- Demonstration of a client service focus to all interactions
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
- Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
- Ability to quickly establish rapport and build relationships
- Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
- Ability to read situations and people and react accordingly
- Proven ability to meet deadlines and deliver results in a timely manner
- Experience with Salesforce preferred
- Experience in SaaS industry required, Healthcare SaaS experience preferred
What the job involves
- The customer Renewals Associate is tasked with driving customer retention before and at the point of renewal, while fostering the success, growth, and expansion of each customer account (in product reach and/or revenue). He/She is accountable for successfully supporting the renewals process and helping solidify the long-term relationship between Bluesight and the customer
- The territory encompasses a customer base worth $50M to $70M in total recurring revenue – retaining this revenue at the highest rate possible while partnering with the Renewals Manager to manage renewal pipeline, accurate reporting, and customer communication to ensure our customers’ success is absolutely pivotal to Bluesight’s continued growth
- Own and maintain the Salesforce renewal pipeline, which includes the creation of new renewal opportunities, ensuring customer contract data is accurate across all customer accounts and renewal opportunities, forecasting, correct pricing, and pipeline management
- Ensure all renewal reporting is accurate and reported on a timely basis
- Successfully collaborate with Bluesight teams to collect and provide accurate information to the Renewals Manager, including Finance (pricing and invoice schedules), Customer Success (customer health), and Sales (existing pipeline), to help prepare for upcoming renewals
- Initiate the renewals process by scheduling quality diagnostic and contract calls with the Renewals Manager and coordinate meeting logistics and prepare meeting prep materials, including existing pricing, contract summaries, and areas of customer success
- Assist the Renewals Manager throughout the evaluation process to assure Bluesight customers receive the highest quality service and have an optimal experience
- Own the renewal processes for new lines of Bluesight business and renewals under $30k for legacy lines of business,, including the management and negotiation of renewing contracts for customer accounts, effectively communicate contract terms, path to value, and position Bluesight for a positive outcome
- Strong project management practices, including the management of multiple renewal engagements, all commencing a minimum of 90 days prior to renewal date
- Assist customers with requests related to renewal maintenance, and invoicing
- Foster relationships with your client base
- Achieve and exceed established dollar and unit retention targets (by customer and by product) and upsell/cross sell expansion
- Probing for additional sales opportunities on all customer calls
Our take
Bluesight (formerly Kit Check) is a software provider offering automated hospital pharmacy kit processing solutions to healthcare institutions. Bluesight's solution is improving medication safety by optimizing its management process, which in turn reduces risks, improves efficiency, and brings cost savings to hospitals and pharmacies.
To date, Bluesight's Medication Intelligence™ solutions have been adopted by over 1,000 hospitals in the US and Canada and are directly responsible for reducing replenishment processing times by over 90% while improving pharmacy kit accuracy and safety.
Leading the way for automated hospital pharmacy kit processing, Bluesight is dedicated to driving innovative medication safety solutions for healthcare institutions and patients alike. As demand for its solutions continues to grow and off the back of impressive funding rounds, the company looks to keep up and remain at the forefront of automated pharmacy processing technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jun 2016
$15m
SERIES C
Jan 2015
$12m
SERIES B
Total funding: $37.5m
Company benefits
- Unlimited Vacation
- Fully Remote
- Comprehensive Insurance
- Home Office Stipend
- Monthly Health & Wellness Stipend
- Short & Long Term Disability Coverage
- 401K Program (via Vanguard) with up to 4% company match
- Paid Parental Leave
- Investing Into Your Career Growth
- Local Meetup, Team & Company Retreats
Company values
- Honor the Customer: We value our customers’ needs, recognize their expertise and focus on their success. We look for ways to delight them, with an emphasis on creating valuable, repeatable solutions that meaningfully improve their lives. We listen and ask questions that help us better understand customer aspirations and the challenges they face meeting them. When we make commitments, we deliver on them
- Redefine Possible: We take action to change the industry and ourselves to deliver greater value for customers, partners and the patients we all serve. We pursue the root causes of persistent problems and constantly seek better ideas to solve them. We go beyond what our customers ask for to build innovative solutions of enduring value. We always challenge “how we do things” to improve our own practices and results. We are fast and agile, constantly learning, adapting and driving change
- Get Stuff Done: We take ownership and action to deliver solutions that work. We engage with the real problem, identify root causes and follow-through until the job is done. We believe solutions of enduring value result from the marriage of ‘innovation and reliability.’ We are accountable to our customers, our partners and to each other
- Join Forces: We work together to solve problems that are beyond the domain of any individual and we support each other to ensure we are doing the right things for our customers, the company, and the team. We fight for our ideas without making it personal, and own decisions and outcomes together
- Have Fun: We spend almost half our waking hours at work. So we value FUN! We cultivate shared and diverse interests where we enjoy the people we work with. We are informal, we are friendly, we constantly strive to create a place where people like to be
Company HQ
Eisenhower East, Alexandria, VA
Articles
Leadership
Kevin MacDonald
(Co-Founder & CEO)Previously the Vice President of ODIN Technologies, as well as the Lead RFID Architect at Sun Microsystems.
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