Customer Service Associate, Oodle Car Finance
Offers Discretionary Company Bonus Scheme
1-3 days a week in office
Motor finance company
Posted today
Motor finance company
201-500 employees
Posted today
Offers Discretionary Company Bonus Scheme
1-3 days a week in office
201-500 employees
Company mission
Our mission is to empower our customers. Delivering simple experiences, straightforward lending products, and compassionate support. We aim to instil confidence from the application to the final payment - and beyond.
Role
Who you are
- Supportive and friendly customer centric attitude; dedicated to the best customer outcome
- Great verbal and written communication skills
- Prior telephone-based customer service experience
- Experience of using Microsoft; Teams, Word and Excel predominantly
- Demonstrable literacy and numerical skills, plus adequate typing speed
- Ability to multitask; you’ll be talking to our customers while using our CRM
- Outstanding attention to detail and excellent organisational skills
- A great team player with a positive attitude
- Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm
- Someone who thinks outside the box and is excited to share their great new ideas
- A multitasker who can effectively communicate with our customers whilst navigating a CRM system
Desirable
- Experience of dealing with customers falling into or in early-stage arrears is advantageous but not essential
- Experience of dealing with multi-channel communications such as web, 2 ways SMS, live chat
- Car Finance knowledge is highly desirable, but we will provide dedicated and industry specific training
- Experience in dealing with Vulnerable Customers
What the job involves
- 📅Start Date 13th April 2026
- ⏰ Monday – Friday (37.5 hours per week - hybrid)
- You will be part of a lively and engaging team of customer service associates really do put the customer at the heart of everything they do. You are in most cases the first point of contact for our customers for a variety of reasons
- We are striving for first call resolution and in doing this we are a multichannel fast paced environment who provide a positive and friendly service to our customers. We take pride in our attention to detail and treat our customers respectfully – it’s all about finding the right outcome for our customer’s needs
- Our customers contact us for a variety of reason, some of which are:
- Change personal or vehicle details. Updating customer records
- Answering general customer queries and providing account updates
- Dealing with Insurance companies either by phone or written correspondence, updating ongoing insurance claims, issues, and responses
- Speaking with customers who at risk of falling into arrears or who are at early-stage arrears and finding suitable and affordable solutions
- Offering customers updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
- Dealing with customers and their insurance claim progress
- From time to time you may be asked to provide additional support across the rest of the Customer management side of Oodle, where reasonable and as required by your management team
- Liaise with stakeholders across the business within the arrears, complaints, customer support, financial crime, compliance and customer support departments
- Flag / Escalate key risks and or compliance issues should they occur
Application process
- ☎️ Initial screening (15 mins)
- 🔦 Capability and values interview (45 mins)
Our take
Oodle was founded in order to simplify car buying and ownership by providing an easy and transparent way of supplying buyers with car finance to facilitate a seamless and enjoyable customer experience.
It aims to revolutionise how people buy cars by prioritising customer needs and utilising modern technologies to update the used car market. Oodle primarily supplies loans to customers and puts them in contact with the UK's best-rated car dealers in a rapid digital procedure.
This customer-first, fully integrated digital retail experience is backed by powerful algorithms, their proprietary loan technology, machine learning, and Big Data infrastructure.
Oodle now has branches in Oxford, Manchester, and London, acquiring Carsnip in December 2018 to become their go-to car search engine provider.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2017
$80.2m
GROWTH EQUITY VC
Total funding: $80.2m
Company benefits
- 25 days holiday (plus bank holidays) increasing to 28 days after 3 years service.
- Private Medical - with reward schemes paid for you and your family.
- Health cash plan - for employee's and children to claim money back for dental, optical, etc
- Pension (5% Employer 4% Employee Contribution)
- Life Assurance - 4 x annual salary - benefit funded by Oodle
- Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit
- Employee discounts – discounts you can access anywhere, anytime for all major shops.
- Oodle Academy - Learning and development opportunities
- 1 day volunteer day per year – an opportunity to give back to the community each year
- Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme)
- Paid sick leave – enhanced company sick pay (6 weeks full pay)
- Mentoring Program
- Enhanced family leave – We offer up to 4 weeks’ paternity leave on full pay and 26 weeks’ maternity leave on full pay
Company values
- Think Customer: they're at the heart of everything we do
- Everyone’s a Builder: we’re in this together and we win as a team
- Embrace being Human: empathy and diversity make us stronger together
- Strive for Awesome: it's awesome when we do better every day
- Bravely Honest: we're honest with ourselves and everyone else
Company HQ
Manchester, UK
Articles
Leadership
Richard Gaskin
(CEO)Previously the COO of Ocorian. Prior tot that, they spent 7 years as the CEO at GE Capital.
Jonathan Clayton
(Founder & Director)Previously Managing Partner at Venn Partners, Managing Director at Credit Suisse and AIG Financial Products.
Salary benchmarks
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Diversity, Equity & Inclusion at Oodle Car Finance
Heidi Physick (Chief People Officer)
- At Oodle, we don’t just finance cars – we finance people. We know that everyone is unique, shaped by their own circumstances, experiences, and moments in life. This belief in individuality applies not just to our customers, but to our employees too. That’s why Diversity, Equity, and Inclusion (DEI) matter so much to us – because embracing what makes us different is how we thrive together.
- Oodle is built on a shared set of beliefs, values, and behaviours that guide how we act and treat one another. Diversity, Equity, and Inclusion are at the heart of our culture because we know it’s not just good for business – it’s simply the right thing to do. We celebrate the unique experiences, perspectives, and contributions of every team member and are dedicated to creating a workplace where everyone feels seen, heard, and valued. A culture built on diversity and inclusion helps us grow as a team and better serve our customers.
- Why it matters We believe that diverse teams perform better and that an inclusive workplace leads to happier, more engaged employees. By embedding DEI into every aspect of what we do, we’re not just building a stronger company – we’re making a positive, lasting impact on our industry. We’re proud of what we’ve accomplished so far, but we’re just getting started. At Oodle, we’re committed to learning, growing, and leading by example, ensuring that everyone – inside and outside our organisation – feels empowered, included, and valued.
- We have DEI networks meeting monthly, covering Gender, REACH Network (Race, Ethnicity, and Cultural Heritage), LGBTQIA+ Network, Neurodiversity and Mental Health Network. Each group has at least one Executive Committee member involved.
- Our DEI networks are actively working towards our strategic goals, from implementing inclusive hiring practices to organising events, workshops, and campaigns that educate, inspire, and celebrate diversity.
- We run mandatory DEI training every year and for all new starters, and have a number related webinars available in our Oodle Academy.
- Launched Oodlechat Podcast series, where we share insightful discussions on key topics around DEI.
- Partners with ENEI, 30% Automotive Club, Women in Finance Charter and Race at Work Charter.
- Participants of 10,000 Black Intern programme.
- First ever Trailblazer Partner for the Women & Diversity in Credit Awards.
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