Senior Manager/Associate Director of Merchants & Payments, evermore
$160.7-192.8k
+ discretionary annual bonus
More information about location
Social justice healthcare technology
Open for applications
Social justice healthcare technology
21-100 employees
Open for applications
$160.7-192.8k
+ discretionary annual bonus
More information about location
21-100 employees
Company mission
To eliminate health inequities and create a healthier America.
Role
Who you are
- 7-10+ years of experience working in fintech, banking, finance, payments processing, or a related field. Experience managing government financial programs is a plus
- Ability to get up to speed quickly and execute with quality and autonomy within your first 1-2 months
- Relentless pursuit of process efficiency without sacrificing quality. In the past you have been able to nearly “automate yourself out of a job” with the processes you built
- Demonstrated experience owning positive and productive relationships with external partners/vendors, preferably in the banking, finance, or fintech space
- Ability to manage multiple projects and deliver against deadlines with different teams; you thrive in shifting between writing process/procedure updates, managing day-to-day operational tasks, and pushing new program implementations to the next milestone
- Self-starting builder who is results-oriented, can embrace ambiguity, and thrive in a fast-paced environment; you have built and run process playbooks and can maintain a sense of urgency with the ability to adjust to shifting priorities
- Strong and concise communicator who can break down complex topics to drive decision making and stakeholder buy-in; you have demonstrated success creating a path to yes in the face of several headwinds
- Ability to balance a strong attention to detail with being able to think strategically
- Commitment to building a diverse culture that is highly collaborative, strives to set and achieve goals together, and embraces transparency, innovation, and accountability
- Bachelor’s degree or similar experience preferred
- Evermore is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. evermore will provide a work laptop, and mouse/keyboard upon request
What the job involves
- Reporting to the Senior Director, Merchants & Payments, you will own the success of our new market ventures with our issuing banks, payment processors, and card networks
- You will serve as a trusted thought partner to both internal and external stakeholders as we work to execute new integrations and open new market opportunities
- On behalf of our clients (primarily health plans and government entities), you will navigate the rules and procedures of both the issuing banks and the payment networks
- You will ensure that all processor integrations and card programs are delivered on time and with exceptional quality, and you will have primary accountability for managing these projects/programs and their ongoing operations on a day-to-day basis
- This role will be leveled as either Senior Manager or Associate Director based on candidates’ skills and experience
- Own the day-to-day relationship between evermore and both our issuing bank and our payment processor, acting as their primary point of contact for all matters
- Execute highly strategic large-scale financial integration projects that involve multiple high-profile external partners. Ensure all relevant stakeholders both internally and externally receive timely and accurate information regarding project status, risks, timelines, etc
- Own critical pieces of implementation for new card programs, including:
- Conducting Know Your Business (KYB) / Due Diligence for new programs and ensuring Anti-Money Laundering (AML) Compliance
- Establishing payment flows (some novel) for new programs and ensuring all necessary configurations and documentation are in place with our bank and processor
- Navigating agency review processes for government programs
- Obtaining all necessary approvals for program launch
- Manage external relationships with clients and vendor partners at an A+ level and maintain flawless execution of ongoing operational functions, including:
- Vendor / Issue Management
- Fraud Investigations
- Dispute Management
- Collections and Recovery
- Collateral Review
- Maintain crisp internal and external process documentation, as well as hyper-organized client documentation (collateral, regulatory forms, approvals, etc.)
- Establish strong relationships with internal stakeholders, including Product, Engineering, Account Management, Implementation, Legal & Compliance, Finance, and other key business partners. Act as a liaison between these groups and ensure comprehensive and timely communication of projects to all relevant stakeholders
- Gain a deep understanding of evermore’s existing tools and program management infrastructure, which will allow you to develop strategies to improve our program efficiency, drive the implementation of new solutions, and ensure updated processes are aligned with internal stakeholders and external partners
- Act as a key thought partner with Product and Engineering to ensure new roadmap items are scoped appropriately with buy-in from our bank and processor to enable operational excellence when delivered
Application process
- All offers for employment are contingent upon successful completion of a background check
Our take
Between 80% and 90% of a person’s health is determined by environmental and behavioural factors. These Social Determinants of Health (or SDOH) are what evermore (previously Soda Health) aims to address, setting out to create more equitable styles of health benefits and ensure better health across social borders.
It works by changing the way health benefits are claimed, offering members a sort of pay-as-you-go benefits credit card. What's covered here are things not traditionally included among health benefits, which are impacted by wealth inequity, the ability to buy nutritional foods or over-the-counter medicines, and limited access to transportation for healthcare appointments.
It’s an interesting model, and not one which has many directly comparable competitors. But the concept of HealthTech for SDOH is an overcrowded market, and evermore's $50 million in Series B funding awarded in 2024 will help it stand firm against larger start-ups like Unite Us or Cityblock.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2024
$50m
SERIES B
Sep 2022
$25m
SERIES A
Total funding: $81m
Company benefits
- Equity
- Medical, Dental, and Vision with 90% paid employer premium contributions for all tiers
- 100% Employer Paid Short-Term & Long-Term Disability
- 100% Employer Paid Basic Life Insurance Policy
- Employee Assistance Program (EAP)
- 401k Program
- Unlimited PTO
- Paid Holidays
- Flexible Work Schedule within Core Hours
Company HQ
Keystone, FL
Leadership
Robby Knight
(Co-Founder & CEO)Formerly a consultant at Trideate Consulting Group and 8760. They also worked in a number of different roles at Walmart, including Director of Healthcare Strategy and Head of Consumer Health Innovation.
Daryl Risinger
(Co-Founder & President)Previously worked as CEO of Salus Innovation, and as VP and Chief Growth Officer for Health and Wellness at Walmart. They were also Senior Vice President of Marketing and Product Development at Concentra.
Chris Brown
(Co-Founder & CTO)Former CTO of Aurora Investment Management and Backstop Solutions Group. They were VP of a number of departments at Rally Health over 7 years, and still advise part-time time at OneVillage.
Jared Dauman
(Co-Founder & Chief of Payments)Previously they were an Associate in Digital Health, and a Senior Category Specialist in Health and Wellness at Walmart.
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