Technical Support Analyst, Motorola Solutions
CA$45.3-54.3k
Communication software for public safety & enterprise
Posted today
Communication software for public safety & enterprise
1001+ employees
Posted today
CA$45.3-54.3k
1001+ employees
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- High School diploma or equivalent
- 1+ year of Technical Support/Customer Support experience
- Technical Aptitude: Foundational understanding of Linux command-line interface (CLI) and network configuration
- Resilient Communication: Proven ability to de-escalate "heated" situations and guide non-technical users through logical troubleshooting steps
- Self-Starter Mentality: A track record of working independently and using critical thinking to find answers when faced with unfamiliar technical hurdles
- Adaptability: Comfortable in a fast-paced environment with a rotating schedule (including weekends/evenings)
What the job involves
- Role Overview: As a Tier 1 Analyst, you will be the first point of contact for our customers, providing empathetic and efficient phone support
- You’ll leverage critical thinking and technical expertise to troubleshoot Linux-based environments, manage field technician coordination, and ensure an exceptional customer experience
- Linux & Network Troubleshooting: Provide first-level support by diagnosing hardware, software, browser, and networking issues within a Linux environment
- Incident Management: Record and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier 2
- Customer Experience: Communicate complex technical solutions clearly and empathetically to non-technical users, maintaining a professional demeanor in a high-intensity environment
- Field Coordination: Act as a central point of contact by coordinating, monitoring, and following up on maintenance work performed by field technicians
- Knowledge Management: Contribute to the internal knowledge base by creating and updating technical documents to improve team efficiency
- Operational Agility: Prioritize and manage multiple client issues simultaneously while working a flexible schedule that may include evenings and weekends
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company HQ
West Loop Gate, Chicago, IL
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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