Account Manager, Plaid

• The right candidate has the ability to grow a customer’s revenue, build strong partnerships with their customers, develop a deep understanding of their priorities, motives, and key drivers, and is solutions oriented
• 6+ years of quota carrying account management experience; ideally with large enterprise organizations
• Ability to collaborate closely with Plaid’s technical team to ensure customer launches are timely and successful; previous B2B technology experience is a strong plus
• Deep customer empathy and desire to see our customers succeed
• Ability to quickly understand new technologies and become a subject matter expert in Plaid’s APIs in order to convey complex information simply to our customers
• Interest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed
• Adaptable and capable of working with all types of people and roles to build long-lasting relationships

• The Plaid Account Management team in the Banking & Wealth Segment leverages our deep technical, product, and industry knowledge to help our banking, wealth, and insurance cohort of customers build and scale amazing applications
• Plaid is looking for an experienced customer-facing professional to manage and grow our relationships with a portfolio of high-potential, strategic customers
• In this role, you will be the primary point of contact for your customers and will work with them on all stages of integration, scaling, product expansion, and partnership management
• You will be responsible for owning and growing revenue (cross-selling, up-selling, increasing product utilization, and senior stakeholder management)
• Own the overall relationship with our banking, wealth, and insurance customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
• Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue
• Own revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals
• Be a strategic advisor and product consultative guidance on Plaid and industry best practices as customers build and scale their applications
• Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s
• Partner and collaborate with internal cross-functional counterparts such as Sales, Partnerships, Support, Risk, Legal, Finance, Commercial, Engineering, Product, and Business Operations

• Monthly wellness stipend (gym on us)
• We offer breakfast, lunch, and dinner to keep you well-fed and healthy (when working from the office)
• From medical, life, dental and pension schemes, we’re here to support your physical, mental, and financial wellbeing
• We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids
• Every Plaid is in control of their career development with our learning stipends, tools, and trainings
• We give Plaids the freedom and flexibility to choose where they work - whether that is in a Plaid office, at home in any supported location, or a mix of both!
• Two weeks of synchronous, company-wide vacation
• We want to make sure you have time to meet your personal needs with unlimited PTO

Total funding: $734.3m

Plaid builds infrastructure that allows a consumer to interact with their bank account on the web through a number of third-party applications, like Venmo, Robinhood, Coinbase, Acorns and LendingClub.