Key Account Manager, Alan
Spain
+ Equity
Digital healthcare insurance
Be an early applicant
Digital healthcare insurance
501-1000 employees
Be an early applicant
+ Equity
501-1000 employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- Proven track record (> 5 years of experience) in addressing companies with more than 300 employees
- Demonstrated exceptional performance, consistently exceeded targets and delivered outstanding results
- Passionate about healthcare
- Fluent in both Spanish and English
- Strong analytical skills: you’re adept at creating data-driven reports, providing valuable insights from activities
- Ability to prioritize tasks, manage time effectively, and maintain exceptional follow-up skills is a key strength
- Comfortable in a fast-paced environment, working autonomously, and making informed decisions
- Eager to deepen your understanding of health insurance market dynamics, trends, and our products
- A skilled negotiator, consistently achieving favorable outcomes and managing expectations
- Identify and engage with key influencers, strategically expanding your professional network
- Strong problem-solving skills, capable of structuring problems, identifying stakeholders, and finding effective solutions
- Great listening skills, understanding customer needs, and responding effectively
- Excel in creating long-term, trust-based relationships with transparency and empathy
- Experience in insurance/benefits is a big plus
What the job involves
- Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2023 and are looking for someone to help us take care of our growing pipe and bring delight to our clients
- Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems
- Handle a portfolio of strategic accounts and flagships companies
- Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them
- Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers
- Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points
- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
- Drive change in product and services, and act as the voice of their customers to Product and Operations teams
- Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing it in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a readjustment of goals, Alan achieved significant revenue growth in 2023, driven by expanding its clientele and leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2024
$180.1m
SERIES F
May 2022
$190.5m
SERIES E
Total funding: $693.8m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company values
- Members first. We put our members first, our team second, our shareholders third
- Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication
- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company
- Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously
- Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems
Company HQ
Plaine-Monceau, Paris, France
Articles
Leadership
Charles Gorintin
(CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Diversity, Equity & Inclusion at Alan
- We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria
- We have flexible working hours and leave policy
- We trust people to work remotely
- We extended the length of parental leave and value this time as professional experience
- We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status
- We make tough decisions if we see discriminatory remarks
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