Implementation Manager, FISPAN

• Education: Diploma in Business Administration or equivalent
• Experience: Approximately 2-3 years of Project Management Experience
• Able to maintain high-quality service delivery and documentation
• Self-driven, and able to work independently and with a team
• 1+ years of hands-on implementation experience with SaaS application
• Ability to work in a fast-paced, deadline-driven start-up environment
• Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly
• Strong analytical skills to solve and model complex business requirements and make recommendations on best practices

Desirable

• Project Planning and Execution
• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues
• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule
• Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
• Develop repeatable and scalable processes to improve project quality and delivery
• Manage several concurrent projects of differing sizes and complexity
• Build and maintain effective partnerships with key cross-functional leads
• Act as the point of contact in managing all planning and implementations through heavy engagement with the client
• Coordinate and report on implementations timelines, tasks, deliverables, and status’ with both internal and client project teams
• Implementation of Bank Onboards
• Post contract overview sessions and communication workflow mapping
• Build the customer support process and supporting training material and articles
• Contribute to the internal knowledge base so you can share lessons learned with other resources
• Stay up to date on product knowledge and the functionality of product features
• Monitor and Control of Processes and Project
• Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to for internal and external parties
• Maintains an awareness of internal processes and practices to influence the success of programs and initiatives
• Updates project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip
• Develop repeatable and scalable processes to improve project quality and delivery
• Monitor and contribute on project tasks and hours to recognize maximum revenue each month
• Maintain alignment with Finance and Accounting in order to build on revenue recognition best practices
• Share product feedback with Product and Engineering teams to help improve the product
• Gather, document and verify customer solution requirements using detailed meeting notes, checklists & intake forms