Technical Onboarding Manager, Demandbase
$96-120k
Salary given is for SF Bay Area. Salary may vary by location.
Go-To-Market engagement & marketing software
Posted today
Go-To-Market engagement & marketing software
501-1000 employees
Posted today
$96-120k
Salary given is for SF Bay Area. Salary may vary by location.
501-1000 employees
Company mission
To transform how B2B companies go to market.
Role
Who you are
- The ideal candidate combines strong project management, customer empathy, and cross-functional coordination skills to deliver value and set the foundation for long-term customer success
- 5+ years of experience in project management, onboarding, business analysis, or consulting within a SaaS company
- Demonstrated ability to own customer-facing projects end-to-end, particularly onboarding engagements
- Experience coordinating with Strategy, TAMs, and CS teams to ensure a unified customer journey
- Exceptional project management skills with the ability to manage multiple complex projects simultaneously
- Strong interpersonal and communication skills; able to engage both technical and non-technical stakeholders
- Familiarity with digital marketing platforms (e.g., Google Analytics, Adobe Experience Cloud, MAPs) is a plus
- Working knowledge of web technologies (e.g., HTML, JavaScript, APIs) is a plus
What the job involves
- We are looking for a Technical Onboarding Manager to join our in-house services team
- This highly visible, customer-facing role is responsible for owning the entire onboarding experience for Demandbase customers
- You’ll serve as the primary point of contact from contract signature through deployment, ensuring each customer has a seamless, efficient, and successful start to their journey
- You’ll manage every detail of the onboarding process—leading kickoffs, gathering requirements, aligning internal teams, and driving projects to completion
- Own and drive the end-to-end onboarding experience for new customers, from kickoff through successful deployment
- Lead onboarding calls to align stakeholders, set clear expectations, and establish success criteria
- Gather, document, and maintain detailed business and technical requirements
- Share best practices for configuration and implementation, aligning solutions with customer goals and Demandbase capabilities
- Collaborate closely with the Strategy & Analytics and Technical Account Management (TAM) teams to ensure smooth handoff and ongoing customer success post-onboarding
- Manage project timelines, track deliverables, and communicate clearly with internal and external teams
- Identify and proactively address any issues or blockers during the onboarding process
- Recommend process improvements and contribute to onboarding documentation and playbooks
- Stay current with Demandbase platform updates and ensure customers are onboarded using the latest capabilities
- Champion a collaborative, high-performance team culture focused on delivering exceptional customer outcomes
Our take
B2B buyers face challenges that aren't met by most off-the-shelf marketing and sales software. Focused on customer sales (or converted from customer sales software), it usually fails to take into account the long sales cycles, unique advertising requirements, and account management needs of business sales. Since 2006, Demandbase has been here to change that with its account-based marketing platform designed specifically for B2B sales.
Competition in the digital sales space has heated up and Demandbase isn't the only B2B marketing firm in the sector, with other companies such as 6sense and Terminus offering marketing solutions. However Demandbase stands out by being the only demand-side platform built specifically for B2B advertising. This gives it a much more accurate identification of purchasing accounts and more precise targeting of advertising spend compared to its competitors.
Demandbase boasts a large and growing customer base including major clients such as Siemens, VISA and General Electric. On the back of several new updates and launches, as well as record bookings and strong revenue growth, the company has secured significant funds that will be used to support its next wave of platform innovation. The company was also recognised by Research In Action as a Market Leader for 2024 on its Vendor Selection Matrix™ for Revenue Marketing Automation Solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$65m
SERIES H
Jul 2015
$30m
LATE VC
Total funding: $158m
Company benefits
- Health and Wellness Plans
- Stock Options
- Flexible Time Off & Holidays
- Family Friendly Benefits
- Remote Friendly
- Inclusive and Open Company Culture
- Professional Development
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Chris Golec
(Board Director)Founded Demandbase and was CEO until 2019. Is currently CEO of Channel99. Was previously Global Marketing Manager for General Electric and a Product Development Engineer with DuPont.
Gabe Rogol
(CEO, not founder)Was Senior VP of Sales and CRO at Dealbase before stepping up to CEO. Previously was VP Sales & Marketing with IDG.
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