Product Operations Manager, Included Health
$138.4-254.1k
+ Equity. Salary may vary by location.
Digital healthcare provider
Be an early applicant
Digital healthcare provider
1001+ employees
Be an early applicant
$138.4-254.1k
+ Equity. Salary may vary by location.
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- You thrive on solving complex, ambiguous problems, have a knack for data-driven insights, and are passionate about optimizing how product teams deliver value at scale
- 5+ years of experience in a product development or business operations role adjacent to R&D teams
- Experience solving problems in a dynamic and results-oriented environment, with a passion for connecting strategy and innovation/design thinking to superior execution
- Experience solving complex problems and influencing others without direct authority
- Experience standing up operational cadences and systems, including dashboards, that span entire organizations
- Experience synthesizing diverse inputs and driving prioritization in a collaborative, data-informed way
- Experience crafting org-wide content strategies and artifacts; ability to create clarity on complex topics and evolve communication approach based on audience
- Experience operating autonomously to identify and execute on high ROI efforts, and adeptly adapt to change
- You have interest in, passion for, or experience building AI products
- Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location
- Capability to remain seated in a stationary position for prolonged periods
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required
- Capability to work with leadership, employees, and members in an appropriate manner
What the job involves
- The Product Operations Manager plays a pivotal role in our success. Product Operations Managers partner with product development teams to drive alignment, scale and impact
- You will report to the Director of Product Operations and shape the Product Operations function as the third member of the team
- You'll be the connective tissue across product, strategy, and operations, ensuring our teams build the right things, faster, and deliver clear impact
- You will synthesize actionable insights by aggregating and analyzing different sources of feedback. Your analysis will paint a holistic picture of the member experience and provide insights on opportunities
- You will partner with Product Managers and cross-functional leaders to connect insights directly to our roadmap and influence product priorities
- You will champion our end-to-end product roadmap planning process building clear, transparent views of roadmap decisions, timelines, and results
- You will lead the creation of a centralized resource product knowledge that will be leveraged across the company, enabling teams to understand what's been built, what's coming, and how to communicate our innovations to members and clients
- You will develop training for new product capabilities, both before and after launch ensuring operational and go-to-market teams are prepared to support product launches
- You will equip client-facing teams with timely, actionable information to drive client engagement and growth
- You will drive content strategy for org-wide ceremonies such as leadership offsites and roadmap sessions
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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