Creator Success Manager, Passes
Sports
Equity package available
Web3 platform for creators
Open for applications
Web3 platform for creators
1-20 employees
Open for applications
Equity package available
1-20 employees
Company mission
Passes' mission is to empower creators to scale their content, own their audiences, and make more money than they could anywhere else.
Role
Who you are
- The ideal candidate is a proactive problem-solver with a passion for supporting creative talent
- Proven experience in a leadership role within a customer success, account management, or similar function
- Strong quantitative and analytical skills, with the ability to derive actionable insights from data
- Experience in building and managing high-performing teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with creators and internal stakeholders
- Strategic thinker with a track record of developing and executing successful growth strategies
- Passion for the creator economy and supporting the success of creators
- Nice to have: proficiency in data analysis tools and software (e.g., Tableau, SQL)
What the job involves
- We are seeking a passionate and results-driven Creator Success Manager to join our team, focused on the sports vertical
- This role will be pivotal in ensuring the success and satisfaction of our sports creators, managing onboarding, and driving expansion and retention efforts
- Manage and oversee the onboarding process and assist in platform setup
- Provide training and resources to ensure creators maximize their content's impact and monetization potential
- Collaborate with the Creator Support teams to ensure new creators receive the necessary tools and resources
- Build and maintain strong relationships with key creators, understanding their needs and challenges
- Act as a trusted advisor to creators, providing guidance and support to help them achieve their goals
- Gather feedback from creators to inform product development and improve the creator experience
- Assist creators in leveraging our monetization tools effectively, such as subscription models, core features, and tips
- Help creators develop strategies to increase their subscriber base and earnings
- Drive revenue by identifying, pitching and negotiating new business opportunities and product solutions tailored to the needs of your creators
- Stay up-to-date with industry trends, emerging talent, and competitive landscape
- Conduct market research to identify new opportunities for creator acquisition
- Analyze recruitment metrics and adjust strategies as needed to achieve targets
Our take
Traditionally, nearly all media was created and controlled by a few central organizations. Then, the internet came along and platforms like YouTube and Facebook democratized content creation while controlling distribution.
Now, with the advent of blockchain technologies, Passes is attempting to decentralize power to the creators themselves. The startup is building a web3 platform for creators to scale their content and own their audiences.
In theory, this should be a dream for creators and consumers alike. However, so far web3 platforms have found that in practice, it is difficult to onboard users.
Passes must ensure that its platform is easy to use and has competitive capabilities if it is to break the network effects of the media conglomerates of today. Its recent acquisition of rival monetization platform Fanhouse should help build its momentum in this area, however it remains to be seen whether Fanhouse's creators will stick with the platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Flexible work hours, with the option to work in-person at NYC or Miami offices
- The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value
- Equity and token allocation
- Unlimited PTO
- 401k & top-tier health insurance benefits (equivalent to Big Tech companies coverage for Medical, Dental & Vision)
- Occasional paid travel costs to events and off-sites
Company HQ
Brickell, Miami, FL
Articles
Leadership
Lucy Guo
(CEO)Current Founder and General Partner of Backend Capital, an early-stage fund focused on backing engineers. Previously co-founded Scale AI (Y Combinator S16) and was a product designer at Quora and Snapchat. Studied computer science and human-computer interaction at Carnegie Mellon but dropped out to pursue the Thiel Fellowship.
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