Customer Experience Associate, Robinhood
Unlicensed
$21.30 - $25 USD + Bonus + Equity
More information about location
3+ days a week in office
Commission-free stock trading & investing app
Posted today
Commission-free stock trading & investing app
1001+ employees
Posted today
$21.30 - $25 USD + Bonus + Equity
More information about location
3+ days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills
- Excellent written and verbal communication skills with the ability to explain complex topics clearly
- Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels
- Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback
- Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges
- Experience working in a customer support environment is preferred. A Bachelor’s degree or prior experience in the financial services industry is a plus
- Ability to work the required shift for a 24/7 model
What the job involves
- The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued
- Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible
- We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features
- Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools
- Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends
- Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts
- Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment
- Shift Details: This position follows a 24/7 service model
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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