IT Operations Analyst, Gopuff

• Excellent communication skills and problem-solving abilities are essential
• 2 years of support experience
• Knowledge of Windows, Mac, iOS, and Android
• Experience documenting resolutions for entry to the Knowledge Base
• Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
• Experience with Identity Management Concepts (G-Suite, Azure Active Directory)
• Familiarity with Cloud Environments (eg. Azure, AWS, Meraki)
• Experience with Incident Management Tools (eg. Jira, Freshservice)
• Knowledge of core networking concepts (TCP/IP, SD-WAN, LAN)

• Gopuff is seeking an IT Analyst to support our platform as we provide a world delivery service
• Your primary responsibility will be to support our team's use of technology and services
• This role requires triaging and prioritizing user requests and helping design and implement the support system
• As a vertically integrated company our systems include warehouse management systems, driver delivery apps, point of sale support, financial systems, and of course printers that continually run out of cyan
• Your actions will matter
• Good work will improve our customers' lives by giving them back precious time in their day
• This position reports to the IT Manager
• Working hours will be Saturday - Wednesday (9am - 6pm PST)
• Support our supportive and inclusive culture while driving excellence in execution
• Logging and processing support calls through ServiceNow
• Planning and undertaking scheduled maintenance upgrades
• Talking to clients and computer users to determine the nature of any problems they encounter
• Responding to laptop problems
• Supporting office technology at BevMo HQ
• Supporting point of sale system within BevMo stores
• Repairing equipment and replacing parts
• Maintaining records of software licenses
• Managing stocks of equipment, consumables and other supplies
• Troubleshoot and resolve remote hardware, software, and network issues
• Identification and triage of incidents
• Follow Gopuff's technology delivery practices, standards, project management disciplines
• Communicate status updates with key stakeholders during major incidents
• Be flexible. Be willing to learn. We're growing and we need you to grow with us

• Gopuff employee discount
• Career growth opportunities
• Internal rewards programs
• Annual performance appraisal and bonus
• Equity program

Total funding: $5.0bn

Gopuff was an early player in the last-mile delivery space, offering consumers access to a wide range of consumer goods (including food and alcohol) with delivery in ~30 minutes through its network of micro fulfillment centers, from which a fleet of drivers pick up and drop off orders.