Product Content Specialist, Restaurant365

• 2–5 years experience in content writing, UX writing, technical writing, or a similar role
• Hands-on experience with Pendo or comparable in-app messaging platforms (e.g., WalkMe, Appcues, Userlane)
• Strong writing and editing skills, with the ability to explain technical concepts in plain language
• Understanding of user experience principles and how content fits into product design
• Ability to manage multiple projects and deadlines with strong attention to detail
• Comfortable working cross-functionally with product, engineering, design, and customer-facing teams

Desirable

• We're looking for a thoughtful and detail-oriented Product Content Specialist to lead our in-app messaging efforts and contribute to our technical content strategy
• This hybrid role sits at the intersection of product, UX, and User Learning crafting experiences that help our users succeed from within the product and beyond
• You’ll be the go-to expert for building and optimizing In-App guides, tooltips, and onboarding flows, while also collaborating on user documentation, release notes, and help center content
• If you love simplifying complex ideas, have a sharp eye for user experience, and enjoy wearing a few different hats, we’d love to meet you
• In-App Messaging & Content Management: Own the creation, deployment, and maintenance of in-app messaging; partner with product managers, user learning, and product design to plan and prioritize messaging needs
• Create and test tooltips, onboarding walkthroughs, surveys, and feature announcements
• Use Pendo analytics to measure engagement and make data-driven improvements
• Technical Writing & Product Content: Write and maintain user-facing documentation such as knowledge base articles, how-to guides, and FAQs
• Collaborate with product and engineering teams to understand new features and translate them into clear, helpful content
• Help draft release notes and change logs for internal and external use
• Ensure all content follows voice and tone guidelines and is consistent across platforms
• Advocate for clear, accessible language and contribute to improving our content standards