Customer Success Manager, Givebutter
Retention Team
$72-120k
OTE
$72k
BASE
+ Commission is uncapped
Non-profit fundraising platform
Open for applications
Non-profit fundraising platform
21-100 employees
Open for applications
$72-120k
OTE
$72k
BASE
+ Commission is uncapped
21-100 employees
Company mission
Givebutter's mission is to empower the Changemaker in all of us.
Role
Who you are
- The Givebutter Customer Success team is looking for an outstanding relationship-builder with a combination of post-sales and fundraising expertise who can leverage every resource available to our customers to steward them to fundraising success
- Have professional experience in nonprofit development, institutional advancement, or fundraising. This experience is vital to understanding our customers and establishing expertise
- Have succeeded in a sales or post-sales role, preferably in tech, with a high variable compensation ratio
- Are tech literate. Learning new tools and playing with new software fills you with joy. Relevant experience with CRM software (we use HubSpot) and online fundraising platforms (Givebutter or a competitor) is a huge plus
- Are a people person that’s always making connections. Whether it’s with a customer, a major donor, a new volunteer, or a board member, you naturally find common ground, build consensus, and find a way to turn every conversation into an opportunity to showcase how our product can create value for their mission
- Are customer obsessed! Much of your work is cheering on customers and helping them believe in their ability to execute the customer-focused solutions you propose. You’ll also be their internal advocate, surfacing and championing user requests
- 2-5 years of experience working for a nonprofit organization in fundraising or development; this is essential for understanding our customers. Experience in marketing fundraising campaigns is a plus
- 2-5 years of experience in a sales or post-sales role as a Customer Success Manager, Account Manager, Account Executive, or similar
- Proven track record of hitting and exceeding individual KPIs
- Experience working with nonprofit CRMs and online fundraising tools
- Excellent written and verbal communication skills. You’ll need to be able to communicate clearly to customers, and as a remote team, most of our communication is written
- High EQ. You can read between the lines and get to the heart of what a customer is saying
- Experience working with a CRM tool, preferably Hubspot
What the job involves
- As a member of our growing team, you will have the opportunity to support the fundraising efforts of our highest-raising nonprofit customers
- Givebutter’s Customer Success team manages all high-value customer relationships and is broken into two sub-teams: Year One and Retention
- The Customer Success Manager’s role is to own customer relationships from deal close through the end of the account’s first year (Year One Team) OR from the end of the first year through the lifetime of the account (Retention Team), maintaining and growing revenue while delivering a high level of value to our customers
- You’ll be focused on helping our customers, primarily nonprofit organizations, optimize their fundraising, leveraging Givebutter’s many products and features
- We're looking for a CSM to join our Retention Team
- CSMs work regularly with cross-functional internal teams (including Sales, Marketing, Support, and Product, Design, & Engineering) to surface customer feedback and improve the entire customer experience
Application process
- Starting in JANUARY 2025
Our take
The rise of crowdfunding has helped democratize fundraising for for-profit companies, but the infrastructure for non-profits has lagged behind. Givebutter sets out to change this, supplying a feature-rich, easy to use fundraising platform for the "changemakers of today", which has been used to raise millions of dollars for good causes.
Crucially, unlike other crowdfunding platforms, 100% of the donation typically goes to the campaign, with Givebutter making its money entirely through tips and occasional but transparent transaction fees. In 2022, the company raised capital that has been put to work developing the product to be fit for all types of fundraising.
Having already seen impressive success in certain segments, these new development efforts will help expand Givebutter's reach. For example, it launched a CRM to help it reach more small, local nonprofits, and has released the industry's first donor-advised fund (DAF) donate button, through which donors can recommend a nonprofit for a donation in just three clicks.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$7m
SEED
Total funding: $7m
Company benefits
- We offer Medical, Dental, and Vision insurance covered 100% for employees
- Up to 15 days of paid vacation time per year plus additional days per year with the company (we take off all 10+ Federal Holidays and provide 2 floating holidays)
- 12 weeks paid parental leave for both primary and secondary caregivers
- Participate in team trips each year to meet, hang, and work in person
- Home office stipend
- Charitable giving - employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter
- Learning and development reimbursement opportunities
Company values
- Be Awesome - We go above and beyond to surprise and delight our customers. We raise the bar by setting ambitious goals and striving to exceed them. We hold ourselves to a high standard. We consistently push ourselves to level up and expect the same from others. We foster a culture of high performance and believe in mentorship both in and outside of the workplace.
- Be Butter - We view diversity as an asset. Having diverse voices at the table drives innovation, strengthens decision-making, improves collaboration, and fosters empathy for our users. We lead with kindness and empathy. We build trust with transparency & reliability. We ask for feedback and assume positive intent. We default to overcommunication. We like to have fun! And bring the puns. Seriously, we’re always bready.
- Be Changemakers - We seek out and embrace change. It’s what we do! We make our impact felt – globally, locally, personally, and professionally. We move fast and believe in progress over perfection. Done is better than perfect. We leverage collective genius and let the best ideas win. 1+1=3 🚀
Company HQ
Penn Quarter, Washington, DC
Articles
Leadership
Max Friedman
(CEO)Co-founded Givebutter on graduating from George Washington University in Computer Science and Finance.
Liran Cohen
(CTO)Co-founded Givebutter on graduating from George Washington University with an MS in Computer Science.
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