Customer Success Manager, Givebutter
Retention Team
$72-120k
OTE
$72k
BASE
+ Commission is uncapped
Non-profit fundraising platform
Job no longer available
Non-profit fundraising platform
101-200 employees
Job no longer available
$72-120k
OTE
$72k
BASE
+ Commission is uncapped
101-200 employees
Company mission
To power the next billion changemakers.
Role
Who you are
- The Givebutter Customer Success team is looking for an outstanding relationship-builder with a combination of post-sales and fundraising expertise who can leverage every resource available to our customers to steward them to fundraising success
- Have professional experience in nonprofit development, institutional advancement, or fundraising. This experience is vital to understanding our customers and establishing expertise
- Have succeeded in a sales or post-sales role, preferably in tech, with a high variable compensation ratio
- Are tech literate. Learning new tools and playing with new software fills you with joy. Relevant experience with CRM software (we use HubSpot) and online fundraising platforms (Givebutter or a competitor) is a huge plus
- Are a people person that’s always making connections. Whether it’s with a customer, a major donor, a new volunteer, or a board member, you naturally find common ground, build consensus, and find a way to turn every conversation into an opportunity to showcase how our product can create value for their mission
- Are customer obsessed! Much of your work is cheering on customers and helping them believe in their ability to execute the customer-focused solutions you propose. You’ll also be their internal advocate, surfacing and championing user requests
- 2-5 years of experience working for a nonprofit organization in fundraising or development; this is essential for understanding our customers. Experience in marketing fundraising campaigns is a plus
- 2-5 years of experience in a sales or post-sales role as a Customer Success Manager, Account Manager, Account Executive, or similar
- Proven track record of hitting and exceeding individual KPIs
- Experience working with nonprofit CRMs and online fundraising tools
- Excellent written and verbal communication skills. You’ll need to be able to communicate clearly to customers, and as a remote team, most of our communication is written
- High EQ. You can read between the lines and get to the heart of what a customer is saying
- Experience working with a CRM tool, preferably Hubspot
What the job involves
- As a member of our growing team, you will have the opportunity to support the fundraising efforts of our highest-raising nonprofit customers
- Givebutter’s Customer Success team manages all high-value customer relationships and is broken into two sub-teams: Year One and Retention
- The Customer Success Manager’s role is to own customer relationships from deal close through the end of the account’s first year (Year One Team) OR from the end of the first year through the lifetime of the account (Retention Team), maintaining and growing revenue while delivering a high level of value to our customers
- You’ll be focused on helping our customers, primarily nonprofit organizations, optimize their fundraising, leveraging Givebutter’s many products and features
- We're looking for a CSM to join our Retention Team
- CSMs work regularly with cross-functional internal teams (including Sales, Marketing, Support, and Product, Design, & Engineering) to surface customer feedback and improve the entire customer experience
Application process
- Starting in JANUARY 2025
Our take
The rise of crowdfunding has helped democratize fundraising for for-profit companies, but the infrastructure for non-profits has lagged behind. Givebutter has set out to change this, supplying a feature-rich, easy to use fundraising platform for the "changemakers of today", which has been used to raise billions of dollars for good causes.
Crucially, unlike other crowdfunding platforms, 100% of the donation typically goes to the campaign, with Givebutter making its money entirely through tips and occasional but transparent transaction fees. In 2022, the company raised capital that has been put to work developing the product to be fit for all types of fundraising.
Having already seen impressive success in certain segments, these new development efforts will help expand Givebutter's reach. For example, it launched a CRM to help it reach more small, local nonprofits, and has released the industry's first donor-advised fund (DAF) donate button, through which donors can recommend a nonprofit for a donation in just three clicks.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$7m
SEED
Total funding: $7m
Company benefits
- Health Insurance: Enroll in Medical, Dental, and Vision insurance covered 100% for employees
- 401(k): We offer access to a retirement planning account for all employees, with a 3% company match
- Parental Leave: Receive 12 weeks paid parental leave for both primary and secondary caregivers
- Vacation and Holiday: Givebutter offers a Flexible PTO policy with uncapped Vacation days. Givebutter is closed for a whole week in the summer for an employee Wellness Week
- Mental Health Support: Access a free membership to Talkspace, which includes unlimited messaging and one free video per month
- Charitable giving - employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter
- Home Office Stipend: Upgrade your home office with company-sponsored expenses including high-quality laptops, monitors, and modern technology
- Charitable Giving: Donate up to $50/month to any verified nonprofit you wish to support on Givebutter
- Professional Development: Grow through learning and development reimbursement opportunities
Leadership
Max Friedman
(Co-Founder & CEO)Co-founded Givebutter on graduating from George Washington University in Computer Science and Finance.
Liran Cohen
(Co-Founder & CTO)Co-founded Givebutter on graduating from George Washington University with an MS in Computer Science.
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