Channel Operations Business Process Manager, Asana
CA$114-130k
More information about location
3+ days a week in office
Work management platform
Job no longer available
Work management platform
1001+ employees
Job no longer available
CA$114-130k
More information about location
3+ days a week in office
1001+ employees
Company mission
To help humanity thrive by enabling the world's teams to work together effortlessly.
Role
Who you are
- 3-5 years of Business Process Management and Program Management experience
- Hands-on experience with Partner Portal and CRM integrations
- Proven ability to co-own strategic roadmaps with leadership and technological stakeholders
- Expert in Salesforce design and attention to detail in authoring business requirements
- Strong aptitude for organizing and conducting User Acceptance Testing
- Demonstrated capability to translate leadership vision into actionable processes
- Experience in change management, with a knack for effective communication across channels
- Familiarity with using data tools like Tableau to track and report on performance metrics
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- If you're interested in this role and don't meet every listed requirement, we still encourage you to apply
What the job involves
- The GTM Ops, Strategy, Field Readiness, and Sales Development team at Asana enables growth, efficiency, and performance at scale through the strategic management of revenue operations, systems, strategy + analytics, and enablement
- This team encompasses six key areas: Revenue Operations Leadership, Systems & Process Management, Analytics + Insights, Performance Optimization, Enablement + Training, as well as Sales Development-- all focused on driving operational excellence and maximizing sales productivity across the organization
- We are searching for a proactive and detail-oriented Partner Systems Manager to join our Asana team, co-owning the Partner Systems roadmap to enhance infrastructure scalability
- You'll be pivotal in refining the “Partner Lead-to-Order” process, improving efficiency and velocity across order processing
- This role will involve developing Salesforce business requirements, leading User Acceptance Testing, and working closely with cross-functional teams to ensure seamless process integration within the business ecosystem
- Candidates should bring a robust ability to manage change effectively, track success metrics, and implement CPQ functionality to support channel partner operations
- Co-own the Partner Systems roadmap with Partner Leadership, Strategy, and Enterprise Technology (ET) that scales infrastructure with flexibility
- Own the “Partner Lead-to-Order” end-to-end process; focusing on eliminating bottlenecks via field feedback, Partner Ops, and ET resulting in increased throughput and velocity for Channel Partner order processing
- Scope and author complete Salesforce (SFDC) business requirements; partner with ET and XFN teams to translate business needs, polished user stories, and clear acceptance criteria
- Quarterback User Acceptance Testing (UAT) and refine testing process in partnership with ET to be executed at scale, reducing risk of delays in deployments
- Turn Partner Leadership vision into action; run structured requirements workshops with Partner Ops and other BPMs to surface dependencies and ensure partner processes align seamlessly with the broader business ecosystem
- Partner with ET to build out CPQ functionality and drive speed to quote for different Channel Partner motions
- Drive change management, leveraging different tools depending on size of deployment; build decks, train-the-trainer, send Slack/Loom updates, track adoption KPIs in Tableau
- Own the scorecard: define success metrics upfront, service level targets, publish monthly reports, and continually polish dashboards
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
- Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dan Rogers
(CEO)Prior to joining Asana in 2025, Dan was the CEO of LaunchDarkly, a President at Rubrik, and the CMO at ServiceNow and Symantec.
Aziz Megji
(CFO)Aziz joined Asana in 2024 as the Head of Strategic Finance & IR, moving into the role of CFO in 2026. Previously, they worked at RingCentral as an SVP of Finance, at NVIDIA as a Senior Director of Corporate Development and at Hewlett Packard Enterprise as a VP of Corporate Development.
Arnab Bose
(CPO)Prior to joining Asana in 2025, Arnab spent 6 years at Okta, joining as an SVP of Product Management before moving into the role of CPO. They were also an Advisor at Codified and a VP of Product Management at Quip.
Prachi Gore
(CMO)Prior to joining Asana in 2025, Prachi spent nearly 6 years at Checkr as a VP then Senior VP of Marketing. They also spent nearly 4 years at Smart Recruiters as a VP of Demand Generation then Marketing.
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