Brand Success Manager, Faire
$112-154k
OTE
+ Equity
More information about location
3+ days a week in office
Online wholesale marketplace for retailers & brands
Be an early applicant
Online wholesale marketplace for retailers & brands
1001+ employees
Be an early applicant
$112-154k
OTE
+ Equity
More information about location
3+ days a week in office
1001+ employees
Company mission
To empower brands and retailers to strengthen the unique character of local communities.
Role
Who you are
- Experience: You have 3-5 years of experience in sales, account management, or business development in a fast paced environment; You have experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
- Customer obsessed: You always do what’s right for the customer; are our customers’ strongest advocate; you understand the needs and priorities of small businesses, and are excited to help these small businesses be successful
- Goal-oriented: This is a quota-based role! We want you to be motivated to exceed your goals.AI Native: You operate AI-first, leveraging AI tools to streamline your workflows and strengthen your pitch
- Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form. You can aggregate customer feedback to influence cross-functional stakeholders/decisions
- Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed. You have a bias to action, and a willingness to figure things out
- Relentlessly resourceful: You won’t quit and are willing to do whatever it takes to make brands and our team succeed
- Growth Mindset: You are self aware and can identify your own strengths and weaknesses. You have intrinsic curiosity and are eager to accept feedback and actively seek out ways to get better every day
- Agile and flexible: You have an ability to learn fast, iterate, and be adaptable. You are resilient and bounce back when things get tough
- Collaborative: You empathize with and work well across teams; You want to be around others who share your goals and you want to be growing and achieving together. You share best practices and you see your team’s success as your own
- Creative problem solving / innovation: You can come up with creative solutions to customers’ problems. You can create, iterate, and evolve the Brand Success strategy, process, and tactics to help build an effective and efficient motion
- Analytical rigor: You are effective at leveraging data to identify and discuss actionable insights; You are able to track, analyze, and communicate key performance metrics
What the job involves
- The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faire’s wholesale platform - to grow their sales and simplify their operations
- We are seeking a results-oriented customer success / account management professional to manage a book of ~300 brands
- You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations
- You will be accountable for driving high-value brand actions using a tailored brand-specific approach
- Your success in the role will be based on hitting sales goals related to our brands’ utilization of Faire’s tools and upselling them on new products and programs we are launching
- Regularly engage with brands across scaled and 1:1 email, phone, and video calls
- Owns your book of business + revenue outcomes you’re responsible for driving
- Develop and manage customer relationships, built on trust and credibility
- Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition
- Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership
- Identify growth opportunities for your brands, and coach them from strategy through execution
- Communicate new product releases and updates to your accounts
- Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
- Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.)
- Use data, graphs and reports to truth seek and drive action to beat goals
- Be relentlessly resourceful, scrappy and act with urgency to ensure Faire’s success
- Be adaptable to changing business needs and goals
- Foster a psychologically safe, motivating, inclusive and energizing team culture
Our take
Faire is helping retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects over 500,000 retailers globally to hundreds of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare: Including Health, Dental, Vision and Disability for all our locations.
- Time off: Paid time off, holidays and company-wide "Faire Fundays".
- Parental leave: Generous parental and family leave, as well as fertility support benefits.
- Productivity support: Monthly stipends to help cover work from home connectivity needs.
- Annual learning grant: For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning.
- Thoughtfully designed spaces: All of our offices have been designed with local in mind – from our architects to our coffee blends.
- Fitness and well-being benefits: Including monthly credit towards your wellness-related programmes.
- Mental health benefits: Including free access to Modern Health therapists and resources.
- Charitable matching: Faire will match up to £250 of your charity donations, every year.
- Career planning: Whether you want to grow as a leader, hone your craft or explore a new discipline, our career framework allows space for you to explore.
Company HQ
Mission District, San Francisco, CA
Leadership
Max Rhodes
(Co-Founder & CEO)Previously an Advisor at Blunt Umbrellas and a Director of Consumer Product at Square.
Marcelo Cortes
(Co-Founder & Chief Architect)Previously a Senior Software Engineer at Google. Prior to that, they co-founded FreePoint Inc.
Jeff Kolovson
(Co-Founder & COO)Previously an Operations Lead at Square. Prior to that, they were a Business Analyst for McKinsey and Co.
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