Senior Customer Success Architect, Ping Identity

• Experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales Engineer, or Professional Services Consultant
• Proven success managing executive relationships and delivering value across Fortune 500 or large enterprise accounts
• Deep technical knowledge in Identity & Access Management (IAM), including Authentication, Authorization, Federation, SSO, and Access Management
• Strong experience in Java, web technologies, and web application servers (e.g., JBoss, WebSphere, WebLogic, Tomcat)
• Familiarity with security protocols such as SAML, OAuth, OpenID Connect, LDAP, and industry standards for secure architecture
• Ability to communicate complex technical solutions to both technical and non-technical stakeholders
• Self-starter with strong project ownership and minimal need for management oversight
• Experience using CRM platforms like Salesforce (SFDC) and working in a fast-paced, cross-functional environment
• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience)

Desirable

• As a Senior Customer Success Architect at Ping Identity, you will play a critical role in driving strategic value and technical success for our most complex and high-impact customers. You will serve as a trusted technical advisor and identity architecture expert, partnering with customer executives, architects, and technical teams to ensure successful deployment, adoption, and expansion of Ping solutions
• In this senior-level role, you will lead technical engagements, provide guidance on enterprise architecture best practices, and proactively identify opportunities to deepen customer value across their identity journey. You will closely collaborate with Customer Success Managers, Product, Sales, Professional Services, and Support teams to align customer objectives with Ping’s roadmap and capabilities. Your work will directly influence customer satisfaction, retention, and growth
• This role is ideal for a seasoned, self-directed identity expert with a strong enterprise architecture background, exceptional communication skills, and a passion for helping customers solve complex business problems with secure, scalable solutions
• You Will:
• Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their Ping Identity investments
• Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments
• Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery
• Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across their digital transformation initiatives
• Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution
• Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management
• Deliver technical enablement, workshops, and tailored product demonstrations to educate and empower customer teams
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success to drive continuous improvement in the customer experience