UX Design Manager, Utility Warehouse
+ Discretionary performance bonus
2+ days a week in office
Multiservice utilities provider
Job no longer available
Multiservice utilities provider
1001+ employees
Job no longer available
+ Discretionary performance bonus
2+ days a week in office
1001+ employees
Company mission
Our mission at Utility Warehouse is to be the Last Switch our customers ever need to make for life's essential services.
Role
Who you are
- People Leadership: Significant experience as a UX designer turned leader with strong coaching and mentoring abilities
- Design Strategy: Expertise in balancing user needs, design quality, and delivery efficiency
- Collaboration: Confidence in partnering with Product and Engineering functions to ensure design effectively contributes to delivery
- Development: Proven ability to support designers in achieving goals across UX craft, communication, and collaboration
- Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do
What the job involves
- To thrive as our UX Design Manager, you are a natural communicator who empowers designers to tell compelling, user-centred stories. You are skilled at creating clarity, structure, and focus for your team while maintaining a commitment to a culture of inclusion, learning, and shared success
- We work together. Your team and the people you will work with..
- You will lead a dedicated team of Designers, providing the coaching and support necessary to foster their professional growth and progression. As part of the Product family, you will work closely with Engineering and Data peers to ensure user-centred design is deeply embedded in all team planning and delivery phases
- We deliver progress. What you’ll do and how you will make an impact
- Your mission is to ensure our design work connects directly to user and business outcomes, supporting the achievement of our OKRs and broader goals
- Standard Setting: Ensuring user-centred design practices are followed across teams by integrating insights and data into every decision
- Consistency: Maintaining alignment of design work across product areas and reinforcing the use of our design system
- Efficiency: Identifying opportunities to streamline design processes and improve efficiency across multiple teams
- Empowerment: Removing blockers and creating the ideal conditions for your designers to focus on meaningful, high-impact work
Application process
- You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
Company HQ
Farringdon, London, UK
Articles
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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