Email & CRM Specialist, KOMI
Contract
More information about location
3 days a week in office
The ultimate creator monetisation platform
Be an early applicant
The ultimate creator monetisation platform
21-100 employees
Be an early applicant
More information about location
3 days a week in office
21-100 employees
Company mission
To empower all creators to turn their attention into income.
Role
Who you are
- This role is ideal for someone who has strong technical expertise in email marketing and CRM but also enjoys testing, optimisation, and strategic decision-making
- 4+ years of experience in Email Marketing, CRM, or Lifecycle Marketing
- Strong experience using email/CRM platforms such as Braze, Iterable, or Customer.io
- Highly organised and detail-oriented, with a strong ability to manage multiple campaigns simultaneously
- Comfortable working in a fast-paced, data-driven environment, with a proactive approach to problem-solving
- Experience with A/B testing and optimization strategies to drive performance improvements
- Basic experience with editing HTML/CSS for email edits
What the job involves
- We’re on the hunt for a hands-on, data-driven Email & CRM specialist to help KOMI build world-class email communications from the ground up - setting up flows, deliverability, and templates
- We’re looking for a hands-on, data-driven Email & CRM specialist to help scale and optimise KOMI’s customer communication strategy
- We’re looking to strengthen our Email and CRM capabilities with an experienced professional who can help us accelerate and streamline the execution of our campaigns
- You’ll be responsible for owning campaign execution while also playing a key role in driving engagement, retention, and conversion through email
- You’ll work closely with our Marketing and Product teams to ensure that our messaging is impactful and aligned with our broader business goals
- Own the end-to-end execution of Email and CRM campaigns, including segmentation, setup, testing, scheduling, and deployment
- Work with the Brand & Marketing team to ensure email copy, visuals, and messaging align with KOMI’s brand voice
- Conduct thorough QA and A/B testing to maximize open rates, click-through rates, and conversions
- Develop automated email and notification workflows that drive engagement and retention
- Identify opportunities to improve customer journeys and increase lifetime value
- Develop data-driven experiments to test new messaging strategies, personalisation approaches, and segmentation techniques
- Collaborate with Product and Engineering teams to explore new CRM capabilities, integrations, and customer engagement features
- Monitor key performance metrics (open rates, CTR, conversion rates, etc.) and identify trends, insights, and areas for improvement
- Prepare regular reports and recommendations, translating data into actionable marketing strategies
- Work with the data team to refine segmentation, audience targeting, and personalisation efforts
Our take
KOMI began by providing creators the all-in-one digital toolkit they need to grow their income. With this approach, the company rapidly established a reputation as one of the most premium and trusted platforms in the creator space. Now, it supports thousands of creators with over 6M followers, including Kim Kardashian, The Rock, Usher, Charles Leclerc, Amelia Dimoldenberg and many more.
Having established the best product in the market for creators, KOMI is now working directly with brands to help them launch and scale their creators marketing efforts. It's seeing success too, with their client list including a host of established brands as well as some of the world's most exciting AI startups
Steph
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Opportunities to learn
"Every project I've worked on so far has been challenging in a good way, and I always find myself improving and learning new skills. Being..."
Funding (last 2 of 3 rounds)
Jul 2023
$12m
SERIES A
Dec 2022
$5m
EARLY VC
Total funding: $27m
Company benefits
- Supportive of fully remote working
- Equity ownership
- 30 days holidays
- Regular team lunches
- Equipment you need to be successful
Company HQ
Soho, London, UK
Leadership
Lewis Crosbie
(CEO)Formerly in M&A at Barclays and VP Growth of digital twin technology start-up SenSat.
Ben Deigman
(VP of Business Development & Music )Co-founder of KISH Music Group with a background in finance.
Olly Hadden-Paton
(VP of Partnerships and Sport)Former COO of retail fitting company FoundPop and was also in marketing & partnerships at Uber.
Diversity, Equity & Inclusion at KOMI
- We recognise the importance of building a diverse team and we especially welcome applications from individuals from traditionally underrepresented backgrounds within technology. If you have any question at all about what working at Komi might be like, just get in touch and we can have a no-expectations chat! We would love to hear from you.
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