Customer Service Representative, Reward Gateway
Edenred US
$20.00 - $22.00 / hour
Employee engagement platform
Open for applications
Employee engagement platform
501-1000 employees
Open for applications
$20.00 - $22.00 / hour
501-1000 employees
Company mission
To make the world a better place to work; improving employee engagement to build better, stronger and more resilient organisations.
Role
Who you are
- Strong communication skills, both verbal and written, so you can connect with customers and colleagues effortlessly
- The ability to thrive in a fast-paced, multitasking environment while staying focused and organized
- A positive attitude and a passion for helping people, even in challenging situations
- Proficiency with Microsoft Office Suite, telephony systems and comfort learning new systems
- A typing speed of at least 40 words per minute to keep up with customer interactions
- Experience in payments, fintech, or B2B services is a plus but not required
- Adaptability and a team-player mindset—we work together to create the best customer experience possible
- A minimum of 3 years of comparable experience, preferably in a call center environment
- High School diploma. Associate degree or Bachelor degree in a related field preferred
- Equivalent combination of education and experience will be considered
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- May work at computer monitors for prolonged periods with danger of eye strain and muscle pain
What the job involves
- We are seeking a dedicated Customer Service Representative who is passionate about helping customers and can thrive in a fast-paced environment.
- In this role, you will serve as the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and offering helpful information about our products and services.
- You will play a vital role in ensuring customer satisfaction by delivering prompt, professional, and friendly support
- Enhance customer engagement through dynamic, high-volume omnichannel communication, including phone, chat, and email. Address inquiries with enthusiasm and professionalism to ensure a positive customer experience
- Research and resolve customer concerns, including transaction issues, technical troubleshooting, and other service-related questions
- Accurately log and document interactions, keeping detailed records of customer inquiries
- De-escalate challenging situations with patience and problem-solving skills, ensuring a positive outcome
- Consistently meet department service level agreements (SLAs) and performance expectations by handling customer inquiries efficiently, maintaining quality standards, and ensuring prompt issue resolution
- Take on additional responsibilities as needed to support the team and improve the customer experience
Application process
- Telephone interview with a member of the Talent Acquisition team
- 1st stage interview with the Customer Service Supervisor
- Assessment and final stage interview with the VP of Customer Experience
Our take
Reward Gateway was founded in 2006 as an employee engagement company. With reports suggesting that despite the majority of CEOs recognising that employee engagement is vital to their success, very few say they have a highly engaged company, Reward Gateway set out to bridge this so-called "engagement gap".
By engaging employees, Reward Gateway promises companies increased productivity, communication, and employee satisfaction - helping them to retain their most valued employees. It sets itself apart from traditional HR solutions by bringing employee benefits, discounts, perks, rewards, recognition, wellbeing and feedback into a single unified hub.
The company has acquired Xexec, MoveSpring and Fond, all providers of employee wellbeing and rewards software, to further bolster its offering and capabilities. In 2023, it was itself acquired by Edenred, a worldwide leader in employee benefits, presenting Reward Gateway with the chance to expand into new regions while the two companies enhance their already comprehensive range of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$159.9m
GROWTH EQUITY VC
Dec 2010
$34m
GROWTH EQUITY VC
Total funding: $193.9m
Company benefits
- Life assurance
- Pension/401K
- Debt support programme & salary advances
- Bonus for referring a friend who we hire and have completed 3 months’ service
- Employee Share Plan
- Discounts to share with friends and family
- Family support - Baby Bonus, caregiver support, domestic violence protection programme, parent support loan, miscarriage and baby loss support, wedding bonus and up to 3 months paid leave to take care of your family
- Gender neutral parental leave for primary and secondary carers
- Up to 6 months unpaid leave after five years’ service
- Volunteer days plus a day of leave to Speak Up and be the change you want to see in the world
- Unlimited time off to give blood
- Trans & gender affirmation support
- Unlimited free books for your professional development and one fiction book per month to help you unwind
- Employee assistance programme
- Health benefits such as free eye tests, free flu jab, freedom from addiction, menopause support, stop smoking assistance programme and health cash plan
- Personal wellbeing allowance, personal wellbeing coach, run club, spa and gym discounts, plus cycle to work scheme
- Work from home bundles
- Flexible working
- Bring your dog to work, drinks and breakfast
Company HQ
Fitzrovia, London, UK
Leadership
Nick Burns
(CEO)Advisory Board Member at Hybrid Legal and at Engage Works. Formerly CEO of Gallagher Benefit Services (UK).
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Reward Gateway