Senior Manager of Market Growth & Operations, Honor
$189-210k
OTE
Plus uncapped commission
4-5 days a week in office (Culver City, CA)
In-home care network
Open for applications
In-home care network
501-1000 employees
Open for applications
$189-210k
OTE
Plus uncapped commission
4-5 days a week in office (Culver City, CA)
501-1000 employees
Company mission
To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.
Role
Who you are
- 7+ years of experience building and scaling operations, with direct ownership of frontline teams or service delivery
- Experience succeeding in an ambiguous, early-stage, or 0-to-10 environment—where growth requires experimentation, sound judgment, persistence, and a willingness to build without an existing playbook
- Experience managing people to measurable business results
- Ability to spend four to five days per week in the field
- Operational Horsepower & Execution: Thrives in a fast-changing environment, personally driving a high volume of work with organization and discipline. Solves problems hands-on in the moment, then builds scalable solutions
- Data Orientation & mindset: Uses data, dashboards and root-cause analysis to diagnose performance gaps and prioritize actions. Will do the math to understand the impact of potential actions
- People Leadership (Player-Coach): Leads frontline teams through coaching, accountability, and hands-on support—driving high performance through clarity, consistency, and modeling the work
- Mission & Motivation Fit: Genuine motivation for Honor’s mission and serving older adults; demonstrates resilience, empathy, and commitment to people-first care
What the job involves
- Home Instead’s Owned & Operated (O&O) business is where we build, test, and refine the future of home care. Our markets combine world-class operations, innovative technology, and compassionate service—and the lessons we learn help elevate care across the broader Home Instead network
- As Senior Manager, Market Growth & Operations, you will run and grow a Home Instead market. You will own its P&L, growth strategy, day-to-day performance, and local team—acting as both the business leader and the person who makes progress happen
- This is a highly hands-on, field-based role. You will personally build referral relationships, generate new business, lead the local operation, and solve problems as they arise. You will lead a multidisciplinary frontline team, help build the local talent bench, and set a high bar for performance, accountability, and client experience
- Your work will directly shape business results: growth, client engagement and retention, Care Professional retention, and quality. You will have the data and operating context to understand what is driving those outcomes—from P&L and territory analytics to referral strategy, workforce planning, and recruiting performance—and the ownership to act on what you find
- You will work in a lean, fast-moving environment with meaningful ownership and high visibility. Your market will be a proving ground for new approaches to care delivery and operations; you will test ideas in the field, refine repeatable playbooks, and feed what you learn back to Honor’s broader O&O business
- This is one of Honor’s most execution-intensive leadership roles. High performers will build the operating range and business judgment needed for broader multi-territory, regional, or cross-functional leadership opportunities
- Most importantly, this role sits at the intersection of business performance and meaningful human impact. You will lead a team that helps older adults remain safe, supported, and independent at home
- This role is hybrid, based in Culver City with 75%+ of your time spent in the field developing the market and driving new business
- Owning the territory P&L, priorities, and business performance
- Personally driving local business development: building healthcare and community partnerships, generating referrals, and owning the sales cycle from lead generation through conversion
- Leading day-to-day operations across client service, scheduling, and care delivery, with a focus on client experience and execution quality
- Managing and developing the local team, setting a high bar for ownership, performance, and accountability
- Using data and firsthand market knowledge to diagnose problems, prioritize action, and improve results
- Building the operating rhythms, reporting, and playbooks that make strong performance repeatable
- If successful, you will:
- Deliver sustainable growth in hours, revenue, and client retention
- Build a strong, self-generated referral pipeline and improve conversion through start of care
- Run a reliable, high-quality local operation
- Develop an accountable, capable territory team
- Improve how Honor operates by turning market insight and data into better playbooks
Our take
Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.
Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.
Boasting the world's largest home care network, the company's advanced care platform is revolutionising how society cares for older adults. Powering over 1 million hours of care each week and with several key leadership hires announced over 2024, Honor is well set to see continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$70m
SERIES E
Oct 2020
$140m
SERIES D
Total funding: $322m
Company benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Seth Sternberg
(Co-Founder & CEO)Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.
Sandy Jen
(Co-Founder)Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.
Monica Lo
(Co-Founder & Strategy & Operations)Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.
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