Technical Customer Success, Spade
$160-200k
OTE
$130-160k
BASE
+ Equity
Financial data enrichment API
Open for applications
Financial data enrichment API
21-100 employees
Open for applications
$160-200k
OTE
$130-160k
BASE
+ Equity
21-100 employees
Company mission
To empower our customers to uncover the truth hidden within their transaction data.
Role
Who you are
- 3+ years experience in customer success, implementation, and/or account management at a B2B business with a technical product
- 5+ years experience in client facing role ideally in a combination of fintech (preferably payments), management consulting, and/or investment banking
- Ability to work closely and communicate with both technical and non-technical stakeholders (both internally and externally)
- Ability to deeply understand technical products, coaching clients on implementation and helping them resolve technical challenges
- Strong business sense, curiosity, and ability to understand customers’ products, priorities, and needs
- Exceptional organization and project management skills to manage own workstreams as well as cross-functional and external processes
- Strong grasp of Powerpoint/Google Slides and Excel/Google sheets
- Nice to have: experience with API companies, experience in early/mid stage startups, and knowledge of Linear, Looker, and SQL
- Strong preference for NYC
- As part of our commitment to health and safety, Spade requires employees to be fully vaccinated against COVID-19 as permitted under applicable law
What the job involves
- As Spade’s first customer success hire, you will be responsible for keeping clients engaged & happy while gaining valuable insights from their experiences and feedback
- You’ll act as a trusted partner to them from the start, managing implementation and ongoing customer success to ensure they get the most from our product
- You’ll work cross-functionally with co-founders, technical, and commercial teams on a daily basis
- You’ll have the opportunity to build a function from the ground up, delivering the best possible experience and outcomes for Spade’s customers
- Own Spade customer relationships, from implementation, to ongoing customer success and account management
- Become a trusted advisor to our customers, deeply understanding their business, product, and needs to guide them to get the most out of Spade’s data
- Act as an expert in our product to support our customers, able to provide guidance, triage issues, and respond to technical questions
- Establish robust and responsive customer success process in partnership with our technical data and product operations analysts
- Act as an internal advocate for our customers, relaying customer feedback and influencing roadmap decisions
- Partner closely with our sales team, identifying expansion opportunities and enabling AEs for effective renewals and upsells
Our take
Founded in 2021, Spade is a universal transaction enrichment API built for fintech companies. Often there is a vast amount of data that cannot be tracked or is not provided within transactions. Sometimes the name used isn't the company name, the geo data is different to where you paid etc. This is where Spade wants to build a new generation in fintech infrastructure.
The company has developed an API that enhances all the data details around financial activity, fraud detection, merchant matching, and category organisation. These are all super appealing features for Spade customers to get to know their users’ spending habits better and keep internet banking secure.
Spade is an early stage company but attracted considerable Series A funding when just two years old, demonstrating the need for this product in the market. Spade plans to use its funding to expand its team and develop its merchant intelligence products.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Dec 2023
$10m
SERIES A
Feb 2023
$5m
SEED
Total funding: $22.3m
Company benefits
- Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture
- Get in on the ground floor. We’re a small but well-funded team that just raised a substantial seed – joining now comes with limited risk and unlimited upside
- Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer
- Competitive equity package
- Life & short-term disability insurance
- Flexible PTO
- Early exercise program
- Extended post-termination exercise period
- 401K for retirement planning
- Hybrid team, with pet-friendly headquarters in NYC
- Paid parental leave
- Work from home stipend
- Full medical, dental, and vision benefits for US-based employees
Company HQ
Civic Center, New York, NY
Leadership
Oban MacTavish
(CEO)Previously co-founded Hubly. More recently worked as an Investment Analyst at Cove Street Capital (CSC).
Cooper Hart
(CTO)Co-founded Spade in October 2021.
Salary benchmarks
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