Senior Analytics Engineer, Intercom
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- You have 6+ years of full-time, professional work experience using a modern programming language on a daily basis. Strong preference for Python
- Experience or understanding of tools and technologies that are in our stack, such as Snowflake, DBT
- You have a very strong understanding of SQL, and experience or interest in data modeling, warehouse design or backend systems
- You have some experience with or are interested in building and running data pipelines for large and complex datasets, including handling dependencies
- Worked with Apache Airflow - we use Airflow extensively to orchestrate and schedule all of our data workflows. A good understanding of the quirks of operating Airflow at scale would be helpful
- You have some hands-on cloud provider experience (preferably AWS)
- You are aware of the importance of data security and are passionate about privacy
What the job involves
- The Data team builds distributed systems and tools supporting Intercom by empowering people with information. As the company grows, so does the volume and velocity of our data along with the appetite for increasingly sophisticated and specialized data solutions
- Our team builds, maintains, evolves, and extends the data platform, enabling our partners to self-serve by creating their own end-to-end data workflows, from ingestion through transforming data and evaluating experiments to analyzing usage and running predictive models. We provide the data foundation to support many highly impactful business and product-focused projects
- Develop, run and support our batch and real-time data pipelines processing petabyte-scale data on a daily basis using tools like Airflow, Kinesis, Snowflake, Tableau and Superset, all in AWS
- Get to work in an environment where multiple different programming languages are used. Python and SQL are our main languages, but we also regularly use shell scripts and Terraform to maintain our own CI/CD pipeline and the underlying infra
- Collaborate with product managers, go-to-market teams as well as analysts and data scientists to build automation and tooling to support their needs in an environment where dozens of changes can be shipped daily. This includes a lot of quality-of-life tooling to automate away daily toil to help everyone focus on high value added tasks. Custom integrations between various services (Github, DataDog, Slack..) are a big part of this
- Implement systems to monitor what we have built, to detect and surface both bottlenecks and problems with the infra and data quality issues
- Help evolving the Data Platform by contributing to the design and implementation of the next generation of the stack, both from infrastructure and from data modeling point of view
- Recent projects the team has delivered:
- Redshift to Snowflake migration
- New analytics stacks in AU and EU, including cross-regional pipelines
- Switch to DBT from in-house transformations framework
Salary benchmarks
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
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