Account Manager, Instacart
$86-114k
Salary range varies depending on geographical location. This role is eligible for a new hire equity grant as well as annual refresh grants
Online grocery marketplace & grocery tech platform
Job no longer available
Online grocery marketplace & grocery tech platform
1001+ employees
Job no longer available
$86-114k
Salary range varies depending on geographical location. This role is eligible for a new hire equity grant as well as annual refresh grants
1001+ employees
Company mission
To create a world where everyone has access to the food they love and have more time to enjoy it together.
Role
Who you are
- Undergraduate college degree (BA/BS) required
- 7+ years of similar work experience
- Proven track record of building strong customer relationships
- Knowledge of paid search, display, account management, ad serving, CPG or e-commerce
- Ability to work independently, manage multiple priorities and take initiative in a high paced environment
- Succeeds in an external facing role, confidently communicates with advertisers and key stakeholders
- High attention to detail, exceptional organizational skills and creative problem solver
Desirable
- BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred
- Comfortable using Salesforce to track and optimize impact
- Comfortable pulling data from Tableau, and Mode
- Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role
What the job involves
- We are looking for an Account Manager to support and drive high valued performance results for Instacart’s ad products through optimizations and upsells while communicating the value of Instacart to partners
- The Account Manager is responsible for building trusted CPG relationships, maximizing advertisers value on Instacart’s platform and partnering on initiatives to elevate the team
- The AM Team is a collaborative, empowered and solution-oriented team focused on being customer obsessed with CPG advertisers. Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers
- Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
- Educate, engage and encourage CPG advertisers and Agencies to activate e-commerce campaigns on a world-class digital grocery platform
- Serve as the main point of contact for all post-sale activities including campaign set up, optimization, reporting and performance to achieve CPG advertisers’ KPIs
- Provide weekly reports to CPG advertisers with key recommendations to improve campaign performance
- Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness
- Present compelling category and advertiser-specific business trends and insights
- Participate in cadence calls and Quarterly Business Reviews with CPG advertisers utilizing data visualization to discuss campaign insights and performance with an analytical, data-driven mindset
- Develop a deep understanding of Instacart’s evolving advertising products
Our take
Instacart is an online grocery marketplace that operates a pick-up and delivery system in the US and Canada. Unlike standard grocery shopping, Instacart sends a “personal shopper” to your local store to buy your products, who then delivers them straight to your door on the same day via their own car. The company also supplies the Instacart Platform, with services for stores encompassing eCommerce, fulfilment, in-store, ads, and insights.
The increased modernization of society has meant more than ever that consumers are looking to buy their groceries online, making space for apps like Instacart to become daily life staples for years to come. Although the company must compete with other grocery store delivery services, such as Walmart’s own, it has expanded to cover large percentages of US and Canadian households, and is now aligned with over 900 retail banners across more than 75,000 locations.
Instacart's software offerings signify the company's focus on tech, designed to move it away from its dependence on the gig economy. To this end, the company has acquired FoodStorm, an order management system that powers end-to-end order-ahead and catering, integrating its technology into its enterprise suite. Despite an IPO in September 2023, market downturns have necessitated a 7% workforce cut in 2024, focused on middle management and creating a flatter organisational structure. With a new streamlined workforce, here's to hoping Instacart can maintain its momentum.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 14 rounds)
Nov 2021
$232m
LATE VC
Mar 2021
$265m
LATE VC
Total funding: $2.9bn
Company benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
Company values
- Go far together
- Roll up your sleeves
- Grow the pie
- Put it all on the table
- Serve generously
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Apoorva Mehta
(Co-Founder & Chairman)Studied Electrical Engineering at University of Waterloo. Worked in Fulfillment Optimisation SDE at Amazon.com before going on to co-found Instacart.
Brandon Leonardo
(Co-Founder)Interned at Cisco Systems as an IT Engineer. Later became a Senior Web Developer at Webs and then a Venture Hacker at Angel List.
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