Customer LifeCycle Executive, CyberSmart
Cyber security platform
Job no longer available
Cyber security platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To make cybersecurity simple and accessible to everyone.
Role
Who you are
- Experience in administrative roles, ideally within a SaaS business
- Ability to analyse and address customer concerns while aligning with our products
- Appreciation for diversity and inclusivity within the workplace
What the job involves
- As a Customer Lifecycle Executive at CyberSmart, you'll play a crucial administrative role within the Customer Experience team
- You'll support our customers in effectively using our products and collaborate closely with the sales team to enhance their interactions and overall experience
- Customer Relationship Management:
- Manage post-sales relationships with customers and partners
- Conduct regular health checks using churn indicators and proactively reach out during the customer lifecycle
- Assist customers by providing training, insights, and identifying opportunities for upselling
- Share revenue-related insights with key stakeholders
- Churn Prevention and Retention:
- Address indicators of churn and aim to minimise churn risks
- Respond to customer queries and concerns, escalating technical issues to support experts
- Contact customers at risk of churn through our designated 'churn' channel
- Capture reasons for customer departures to identify trends for future prevention
- Administrative Support:
- Perform administrative tasks related to customer accounts and profiles
- Coordinate follow-ups with Partner Account Managers and Distributors
- Manage Cyber Essentials Plus+ audits, audit reports, and software installations
- Handle booking amendments, cancellations, and scheduling of retain calls
- Process billing requests and handle customer support tickets
- Contribute to the Knowledge Base by creating and updating articles
- Generate and analyse reports using Salesforce
- Sales Team Assistance:
- Assist in partner survey-based administration
- Support distributors and channel partners with evaluating and onboarding
- Coordinate lifecycle administration for direct customers
- Facilitate the creation of new partners
- Handle Salesforce-related tasks and follow up on billing inquiries
Salary benchmarks
Our take
CyberSmart was created by a group of security experts who saw a big problem - businesses wanted to protect themselves and meet security standards, but the process was confusing, time-consuming, and often out of reach. So, they set out to make cybersecurity something any company could actually manage.
Through making security accessible, CyberSmart has already achieved tremendous growth and currently protects tens of thousands of users. It is employed by more than 4,000 small businesses and has an impressive 200% growth year-on-year for the past 4 years.
The security standards for organisations across all sectors are growing in importance as firms continue to hold more and more data. CyberSmart has already established itself as a trusted partner to help firms to achieve these required standards amidst a continual rise in cyber attacks.
And as the information security trend continues to be a company's first official line of defence against increasingly dangerous attacks online, CyberSmart should continue to see a rise in partnerships and see its profile boosted over the next few years as it helps more and more firms to achieve cyber security compliance standards and protect their data.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2023
$15.4m
SERIES B
Jun 2021
$10m
SERIES A
Total funding: $34.6m
Company benefits
- 25 days holiday plus all UK Bank Holidays
- Day off on your Birthday
- An additional day's leave for every year of service up to 5 years
- Employee equity options
- Company Pension Scheme, with employee contribution matching options
- Access to Perks: discounts that save you money in the places you shop
- Learning and development annual grant (£2,500)
- Personal development annual grant (up to £500)
- Home working allowance (up to £500)
- Enhanced Maternity Pay and Paternity Leave
- Full access to our Mental Health & Wellbeing Network, Spill
- Health Insurance benefit
- A great, friendly team, who work to support each other
- Option to work remotely, from our beautiful office space in Shoreditch, or a combination of the two. The choice is yours!
- The latest Apple technology to keep you productive. Our office has dual-screen workstations and for home working, we will support you with the necessary equipment to be your best wherever you are
Company HQ
Spitalfields, London, UK
Leadership
Jamie Akhtar
(Co-Founder & CEO)Previously both CTO and Director at various Technology and Communication firms across the UK and the US before starting CyberSmart in 2016.
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