IT Support Engineer, Maven Clinic

Contractor

Salary not provided

The compensation range for this role is $30 - $40 per hour

macOS

Google Sheets

Okta

Maven

JIRA

Atlassian

Slack

Zoom

Google Workspace

Junior and Mid level

New York

Remote from US

More information about location

Virtual clinic for women's and family health

Be an early applicant

Virtual clinic for women's and family health

501-1000 employees

HealthcareB2BPersonal healthSaaSWellbeing

Be an early applicant

Salary not provided

The compensation range for this role is $30 - $40 per hour

macOS

Google Sheets

Okta

Maven

JIRA

Atlassian

Slack

Zoom

Google Workspace

Junior and Mid level

New York

Remote from US

More information about location

501-1000 employees

HealthcareB2BPersonal healthSaaSWellbeing

Company mission

To make healthcare work for all of us.

Job

Company

Role

Who you are

2+ years of first level IT/helpdesk support experience
Located in NYC area and willing to work full time in office (Maven work week)
Experience using Google Workspaces products (Gmail, Google Docs, Sheets, etc) and administration
MacOS support experience
Experience with help desk support solutions such as FreshService
Experience with deploying MacOS upgrades/updates
Strong troubleshooting and problem solving skills
Strong written and verbal communication skills

Desirable

Technical education/degree, or equivalent working experience a plus
Some experience with Jamf software and Apple device management
Knowledge of Atlassian products such as Jira, Opsgenie, Jira Service Management
Knowledge of security products and concepts (anti-malware, anti-spam, etc.)

What the job involves

Projected contract term: 6 months
Maven is looking for an IT Support Engineer to join our IT Team in the New York City office. This position will monitor, maintain, and support Maven’s computer systems, applications, and network. You will assist with the day-to-day support and operations of the IT team and Maven user base
Provide Level 1 technical support to our internal users
Triage incoming IT requests, escalate tickets to Level 2, and monitor SLA policies
Support products such as Google Workspace, FreshService, Okta, Slack, Zoom, Jira, and Jamf
Maintain asset management of Macbooks and IT inventory
Help with onboarding and offboarding employees and contractors with accounts, access, and assets
Support Maven office environment including events, conference rooms, user stations, printers, and network
Help with contractor lifecycle management
Assist IT team with new and ongoing projects

Our take

Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its online pregnancy, fertility, and pregnancy clinic gives users holistic care. The digital health model delivered by Maven is intended to make healthcare services more accessible: it aims to support those that have been marginalized by the traditional health care system.

This means that Maven forms part of the global digital health market; a burgeoning sector of the Internet economy. Many companies are already delivering digital healthcare solutions: rivals to Maven include Doctor On Demand, Heal, Pager, 98point6 , K Health, Lemonaid, MDLIVE, First Stop Health and HealthTap. However, Maven's focused on marginalised groups is what sets it apart.

Maven has received significant funding as it continues to address areas of underrepresented healthcare coverage, such as treatment of postnatal depression. As the company grows, Maven will use this new funding to continue to personalise its platform and enhance its service's cultural flexibility, increasing its support networks across all stages of family and reproductive life. Recent examples of expansion is new product offering for personalised support for those trying to conceive naturally.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

61% female employees

57% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 10 rounds)

Oct 2024

$125m

SERIES F

Nov 2022

$90m

SERIES E

Total funding: $427.8m

Company benefits

Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
Whole-self care through wellness partnerships
Weekly breakfast, lunch, and get-togethers
16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
Annual professional development stipend and access to a personal career coach through Maven
401K matching for US-based employees (immediately vesting)

Company HQ

Hudson Square, New York, NY

Leadership

Kate Ryder

(CEO)

Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.

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