Revenue Operations Manager, Maven Clinic
Payments & Reconciliation
$115-135k
+ Equity
Virtual clinic for women's and family health
Be an early applicant
Virtual clinic for women's and family health
1001+ employees
Be an early applicant
$115-135k
+ Equity
1001+ employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- 6+ years in revenue cycle management, financial analysis, or payment operations, with direct experience in benefit funding, claims banking, or healthcare payment operations strongly preferred
- Demonstrated readiness to lead a team, with experience mentoring junior staff, managing cross-functional workstreams, or standing in for a manager
- Extensive experience in account reconciliation and using AI (e.g. Claude) and data tools (e.g., Looker) to identify financial patterns and drive business decisions
- A proven track record of "creating order from chaos" by building sophisticated financial processes in fast-paced, entrepreneurial environments
- Strong technical aptitude and experience partnering with Product/Engineering to resolve bugs and build automated financial fail-safes
- Proficiency in Asana, Jira, and Looker to manage financial workflows, track technical tasks, and report on program health
What the job involves
- Maven is seeking a Revenue Operations Manager (Payments and Reconciliation) to lead the end-to-end financial operations and reconciliation framework for our client-funded benefit programs
- Reporting into the Revenue Cycle Management (RCM) team, you will move beyond simple oversight to architect a robust, scalable payment integrity program
- You will be responsible for the full lifecycle of benefit funding, from accurate invoicing and money movement oversight to complex account reconciliation, while partnering with Product/Engineering to build automated financial controls that ensure operational excellence at scale
- Oversee the end-to-end movement of benefit funds through Maven's payments infrastructure, ensuring transaction accuracy, timely disbursement, and integrity across the full funding pipeline
- Own client invoicing for benefit funding programs and the timely reconciliation of complex claims bank account transactions and balances to ensure high-integrity financial operations
- Monitor clinic and provider payments against contracted timeliness standards, identify systemic delays or SLA gaps, and partner with operations to resolve root causes
- Manage Maven's floated benefit funding program, including tracking outstanding float balances, driving timely recoupment from clients, and escalating aging exposure to Finance
- Lead cross-functional root cause analyses on financial discrepancies to implement structural solutions that prevent billing errors and optimize cash flow
- Identify and implement continuous process improvements to increase the efficiency, accuracy, and scalability of the benefit funding function
- Partner with Finance during the month-end close process, including supporting the preparation of detailed reconciliations, owning reporting deliverables and assisting with analyses around collections risk
- Act as the financial subject matter expert for Client Success, equipping CSMs with detailed reconciliation insights and structural solutions to resolve billing disputes and optimize the client funding experience
- Act as the business owner for funding tools, collaborating with Product and Engineering to design application enhancements, resolve bugs, and automate financial workflows
- Establish and uphold strong internal controls and accountability standards to support audit readiness and financial compliance
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its digital health model is intended to make healthcare services more accessible, supporting those that have been marginalized by the traditional healthcare system.
The company's online pregnancy, fertility and pregnancy clinic gives its users access to holistic care. As part of the burgeoning digital health market, Maven is not without competitors, but where it stands out is in focussing on underserved groups.
Maven has received significant funding and continues to expand its services, for example into the treatment of postnatal depression and the earlier identification of pregnancy risks. As the company grows, it will continue to focus on enhancing its cultural flexibility as it expands support networks across all stages of family and reproductive life.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
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