Customer Care Representative, GotPhoto
$20.00 USD per hour
Office located in Boulder, CO
School photography digitisation
Open for applications
School photography digitisation
101-200 employees
Open for applications
$20.00 USD per hour
Office located in Boulder, CO
101-200 employees
Company mission
To allow any photographer to run a successful volume photography business.
Role
Who you are
- At least 6 months of experience in customer service or support, using technical documentation to navigate platforms and processes
- Strong problem-solving abilities and attention to detail
- Ability to quickly grasp, explain, and troubleshoot new technologies, product updates, and systems to end users
- Experience communicating customer issues to internal teams
- Excellent verbal and written communication skills
- Experience in software or tech organizations is a plus
What the job involves
- Our business is growing and so is our team: we will have around 200 employees, distributed over 5 countries, by the end of 2024
- As we grow and expand, we recognize the need for a dedicated Customer Care Agent to join our team and help us to build a stronger function
- This role will act as the first point of contact for our clients, providing excellent guidance and support
- Respond to our customer inquiries and resolve issues promptly and courteously via phone and email
- Provide accurate information about our platform and its features
- Troubleshoot technical issues and escalate complex problems to the appropriate departments
- Maintain detailed records of customer interactions and transactions using our CRM system
- Support the improvement of our Customer Development operation
Our take
Taking professional photos for events and schools is as much an exercise in administration as it is in photography, with a gruelling and largely manual workload of organising photos, taking payments and shipping out prints eating into a photographer's time. GotPhoto exists to make this process much easier, automating promotions, sales and fulfillment, freeing the photographer to focus on their core business.
Considered the leader in its market, GotPhoto has amassed a customer base of about 4000 small-medium business and sole trader clients across the UK, US and DACH regions. While the company has had strong growth in recent years it still has a large market to grow into, with around 70% of volume photographers still relying on manual systems, and a core market growing by 25% year on year as these photographers start to look to the benefits of automation for their businesses.
GotPhoto was acquired by EQT Growth in 2023, providing investment into the platform's development and adding new features. It will also be able to tap its parent company's commercial connections as it aims to grow its lead in an estimated $5 billion market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited paid holiday and sick leave
- Subsidised fitness membership through Classpass
- Development & learning opportunities through regular check-ins with your team lead, team exchanges and development reviews
- Education budget, that allows you to grow professionally and explore new ideas
- We’ll provide you with all the relevant work equipment you need in order to successfully from the office or your Home Office
- Yearly team holidays at an awesome location (after successful business year)
- Learning budget for regular trainings and coaching, book- & online course-budget of at least 500 €
Company values
- We value honesty and integrity as core values
Company HQ
Government District, Berlin, Germany
Articles
Leadership
Benedikt Greifenhofer
(CEO, not founder)Has been CEO since 2019. Before joining GotPhoto was Controller (Business Development & Strategic Projects) for Daimler Truck AG.
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