Customer Success Manager, Goldcast
India
More information about location
Digital events platform for B2B marketers
Job no longer available
Digital events platform for B2B marketers
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To create amazing digital event experiences for B2B companies.
Role
Who you are
- 2-4 years of experience in customer success or customer onboarding
- Available for occasional multi-time zone clients and meetings, including NA and Europe
- Previous experience working at a startup prioritized
- Passionate about virtual and hybrid events, and firmly believe that events are a key part of the modern go-to-market stack
- Basic understanding of how virtual and hybrid event platforms work
- Someone who feels comfortable being on the phone/Zoom with clients; great public speaking skills
- Excited to help customers create awesome events and personify "grace under pressure"
- Really well organized. Everyone loves a great “to do” list
What the job involves
- The customer success team at Goldcast is responsible for managing enterprise customer accounts and creating documentation to help our self-serve customers understand and use their Goldcast account
- Help clients create awesome virtual and hybrid events
- Know the ins and outs of the Goldcast platform
- Demo the product for clients including new product feature updates
- Offer ongoing support to your customers, including conference set up and best practices, monthly connects with current customers to expand current offerings
- Work closely with product team to ensure consistent product updates
- Collaborate with sales team regarding initiatives aimed at expanding current customer accounts
- Host quarterly businesses reviews with each customer
- Work with the customer support team to ensure a great event day-of (assign)
- Collect customer feedback and share it with the product team, maintaining and open-door policy for feedback and communication, ensuring customer happiness
Our take
The rapid shift to remote work has spared a surge in digital and hybrid marketing events, creating a significant opportunity for event management platforms. This market has experienced remarkable growth, tripling in size over the past few years, and is projected to continue expanding at a similar pace by the end of the decade.
Among the numerous streaming platforms available for digital events, Goldcast stands out with its unique value proposition. Not only does it offer seamless streaming capabilities, but it also provides event organizers with the ability to incorporate interactive polls and Q&A sessions, reach a broader audience through platforms like YouTuber or Facebook, and importantly, measure the impact of the event on revenue.
The growth of Goldcast is evident from its achievement of surpassing one hundred staff members in under two years. This remarkable growth coincides with the company's success in attracting major enterprises such as Salesloft, GitHub, and Autodesk as loyal customers. This traction in a short period highlights Goldcast's promising trajectory in the market, positioning it as a preferred choice for event management solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2022
$28m
SERIES A
Feb 2022
$10m
SEED
Total funding: $38m
Company HQ
Government Center, Boston, MA
Leadership
Palash Soni
(Co-Founder & CEO)Spent four years at Indian multinational advertising tech company InMobi, including a spell as Senior Product Manager. Previously co-founded Aqita, a startup loyalty program and CRM software for small local businesses.
Aashish Srinivas
(Co-Founder & CTO)Previously worked in Software Engineering at Jet (A Walmart Company), networking & community platform Meetup, and patient experience solutions platform Kyruus.
Kishore Kothandaraman
(Co-Founder)Previous experience in Sales & Finance, with spells as an Associate at The Boston Consulting Group, and Chief of Staff to President, APAC, China & India for DaVita Kidney Care.
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