Mid Market Customer Success Manager, Truepic

• We’re looking for an individual who has a demonstrated ability to develop fantastic relationships with our customers and to be a true advocate
• You’ll establish deep knowledge of the customer's business and bring insights on how they can best achieve ROI
• If you’re a self-starter with an entrepreneurial spirit and a technical aptitude, you’ll fit right in. We’re hiring A players - just the absolute best
• 3 - 5 years of experience in a Customer Success role
• Technical prowess with SaaS products; comfort in breaking down software for a largely non-technical audience
• Experience working in a startup and comfortable with change
• Self-starter who works independently and proactively
• Capable of effectively communicating with both internal stakeholders and clients
• Excellent time management and being able to handle multiple deadlines simultaneously
• Strong presentation and consultative skills
• A GSD attitude and the willingness to change processes and methods as we evolve
• You appreciate and welcome client feedback and are excellent at expectation management

Desirable

• Work alongside our Director of Customer Success to develop strategies for your book of accounts
• Onboard new customers with a focus on establishing time to first value rapidly
• Drive and manage the renewal process
• Develop best practices for customers to help improve adoption and engagement
• Identify trends in adoption and utilization across the customer base and provide guidance to help customers maximize value
• Identify blockers to key customer milestones like successful onboarding and product usage in order to promote and drive solutions
• Establish a trusted advisor relationship that works to ensure customer’s overall satisfaction with our product
• Stay on top of any major changes within their customer’s organization to be able to effectively help manage the change and develop the relationships as necessary
• Participate in the execution of departmental strategic initiatives and projects