Senior Manager of Technical Program Management, ServiceNow
$187.6-328.3k
Plus equity and ESPP
More information about location
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$187.6-328.3k
Plus equity and ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs
- To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions
- Excellent leadership and proven people skills
- Experience delivering and running large scale programs
- Strong customer orientation
- Ability to make decisions quickly and independently, utilizing data and facts to validate those decisions
- Ability to communicate well at all levels of an organization and across all functions
- Deep understanding of enterprise network architecture, data centers, and cloud networking (AWS, Azure, GCP)
- Data analysis capabilities to use data to drive business outcomes and validate solutions
- A track record of creating meaningful employee and leadership experiences that drive employee job satisfaction
- A self-driven work ethic and model
- Agile certification a plus
- 10+ years experience that includes management and program management
What the job involves
- Guide and provide direction for employees to meet business outcomes and personal objectives
- Create a sense of team to individuals working on disparate initiatives in multiple locations
- Drive large cross-functional programs that require tight execution deadlines while also driving improvements and related projects
- Be the voice of reason, methodically working through urgent, high-risk situations
- Provide leadership and strategic intelligence to streamline current processes and create a vision for the future
- Optimize business requirements and marry them with tooling, analytics, and communications initiatives
- Create a good customer experience by looking at opportunities to improve our customer touchpoints
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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