Client Onboard Specialist, FareHarbor
Italian Speaker
Booking solutions for tour operators
Be an early applicant
Booking solutions for tour operators
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- Legally authorized to work in the European Union
- Comfortable multi-tasking, and prioritizing different projects and tasks
- Able to work closely and effectively with others
- An excellent verbal and written communicator
- Eager to learn and find development opportunities
- Quick moving with a strong attention to detail and deadlines
- Has the ability to problem solve and think critically on the fly
- Bilingual- fluent in English and Italian
Desirable
- Fluency in Spanish or another language
- Experience with HTML, CSS, and website content management software
- Experience working in customer service
- Experience working in a startup environment
What the job involves
- The FareHarbor Onboarding Team is seeking an Italian speaking Client Onboard Specialist in the Amsterdam office. The Onboarding Team dedicates their energy to new clients, providing individualized attention and consultation in their transition over to FareHarbor, the leading reservation software in the tours and activities industry.
- Then Client Onboard Specialists are experts in training a new client on how to use the FareHarbor dashboard.
- If you are a self motivated, adventure-loving, hard-working, outgoing person who is comfortable with technology and customer interaction, we need you to be the first to set our clients up for success with FareHarbor. This position requires to be based in the Netherlands
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 17 more jobs at FareHarbor