Support Specialist, Nash
Last-mile delivery platform
Job no longer available
Last-mile delivery platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To democratize local delivery for business across all industries and sizes.
Role
Who you are
- 1+ years of customer-facing experience
- Comfortable dealing with ambiguity in a fast-paced environment
- Empathy, a collaborative spirit, and the ability to work effectively with a team
- Ability to document processes and identify areas for improvement
- Analytical and problem-solving skills
- Time-management skills
- Ability to find the positive in any situation
Desirable
- Insight and knowledge of the on-demand delivery industry
- Prior experience with startups or at high-growth technology companies
- Experience implementing and/or working with Slack, Front, Aircall, HubSpot or similar tools
What the job involves
- Be an expert on our product and assist our customers in getting the most value out of our platform
- Respond to incoming customer inquiries with a smile on your face via phone, chat, email, and other channels within a specified SLA time
- Troubleshoot live delivery issues and manage them all the way through to the finish line, documenting as you go
- Process refunds within specified SLA times by filing with the appropriate delivery provider
- Take an active role in continuously improving our best practices and SOPs
- Appropriately escalate issues
- Communication: you will be responsible for keeping up to date with internal and external situations that arise when you are offline
- Be a team player: we are a 24/7 Support team with teammates across the globe. You will be responsible for building relationships within the team and helping build our culture
- Take on ad-hoc projects as needed
Our take
Nash makes it easier for businesses to manage same day delivery by aggregating available providers such as Lyft, Uber, and DoorDash on one interface. This leaves the business free to select (or automate) the best option based on cost and availability. The startup works across a growing number of verticals, from food delivery, to retail, pharmaceuticals or auto parts.
With a growing consumer demand for fast, hyperlocal delivery, small to medium sized businesses often struggle to keep up with the logistics and costs. This has led to the emergence of more and more last mile delivery startups. However, managing the huge variety of delivery options coming onto the market cost-effectively is often overwhelming and time consuming.
Nash’s strategy of positioning itself between merchants and delivery companies is a clever one so long as it can continue to build partnerships with both national and local delivery providers. So far this strategy has paid off, and the company has experienced rapid growth since its 2021 founding. It already covers all of the USA, and is eyeing up expansion in Canada and the UK in the near future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2022
$20m
SERIES A
Jan 2022
$9m
SEED
Total funding: $29.2m
Company HQ
The Castro, San Francisco, CA
Leadership
Mahmoud Ghulman
(Co-Founder & CEO)Former MIT Researcher, former Head of Business Development at enterprise AI tech company Mozn. Co-founded and was CEO of gig worker marketplace startup Arsann from 2016 to 2019, and is now a board member.
Aziz Alghunaim
(Co-Founder & CTO)Former Engineer at NYSE listed data software company Palantir Technologies. Is the Co-founder of Tarjimly, a tech nonprofit that connects bilinguals to volunteer as translators for refugees and humanitarian organizations.
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