Senior/Principal Support Engineer, ClickHouse
Open-source database for real-time apps and analytics
Job no longer available
Open-source database for real-time apps and analytics
201-500 employees
Job no longer available
201-500 employees
Company mission
To allow users to generate analytical reports using SQL queries in real-time.
Role
Who you are
- Proven experience and excellence within a technical support organization
- Technical breadth and depth in relevant subjects, for example ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high performing, largest, and fastest databases on the planet
- Self-driven, curious, and eager to continuously learn and grow
Desirable
- Demonstrated success in collaborating with software developers, product managers, teachers, consultants, account representatives, and the ClickHouse Community to deliver an amazing user and customer experience
- Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live
What the job involves
- Create tooling to allow us to easily replicate issues or bug that customers might encounter
- Building and maintaining diagnostic tool to standardize how we are collecting informations about customer’s deployments
- Design and help implementing a powerful knowledge base to help our customers using our product
- You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone
- You build strong, trusted relationships with colleagues, customers, and partners
Our take
Database management systems have long been important to the operations of businesses. However, these systems can be painfully slow. ClickHouse solves this problem with its ultra-fast database management system, that powers real-time analytics and apps.
ClickHouse's founding team hail from companies including Yahoo!, Netflix, Salesforce and Google. This has not only lent the company an impressive amount of credibility, but has also allowed it to identify the needs and challenges of enterprises when it comes to their databases. Its system works between 100 and 1,000 times faster than traditional options, and has led to the company being trusted by the likes of eBay, Uber and Spotify.
It has seen substantial funding too, the most recent of which is cited to help advance its platform across multiple use cases. Alongside this funding, it recently announced the acquisition of LibreChat, an open-source AI chat platform, allowing ClickHouse to launch its Agentic Data Stack. This move positions the company at the forefront of agentic analytics, allowing organizations to interact with massive datasets through AI agents, and demonstrates ClickHouses's commitment to shaping the future of real-time,. intelligent data analysis.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2026
$400m
LATE VC
May 2025
$350m
SERIES C
Total funding: $1.1bn
Company benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
- Healthcare - Employer contributions towards your healthcare
- Equity in the company - Every new team member who joins our company receives stock options
- Time off - Flexible time off in the US, generous entitlement in other countries
- A $500 Home office setup if you’re a remote employee
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Aaron Katz
(Co-Founder & CEO)Prior to ClickHouse, Aaron spent 6 years at Elastic as CRO and Strategic Advisor. He also spent 12 years at salesforce, joining as a Regional VP of Sales before working through various roles to become the Senior VP of Enterprise Sales.
Yury Izrailevsky
(Co-Founder & President)Previously, Yury spent 3 years at Google as a VP of Engineering, 8 years at Netflix as a Director of Cloud and Systems Infrastructure and VP of CLoud Computing and Platform Engineering, and 8 years at Yahoo! as a Manager of Yahoo Data Warehouse and Director of Engineering.
Alexey Milovidov
(Co-Founder & CTO)Prior to becoming CTO in 2021, Alexey was the Head of CLickHouse and Yandex for over 13 years.
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