Senior Software Engineer, Cresta
Frontend Platform
+Equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
+Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals
- 8+ years of experience in relevant domains
- Very solid coding skills
- Familiar with React or Angular. Have used at least one of them in large scale consumer-facing products
- Proficient in designing and maintaining clear frontend architecture
- Experience as a technical lead of frontend stack supporting various product features
What the job involves
- The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development
- This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes
- They also ensure performance, security, and best practices are upheld
- By organizing the frontend landscape into product-driven and engineering-driven dimensions, the Frontend Platform team promotes clear ownership, efficient collaboration, and the delivery of high-quality, inclusive frontend solutions that meet Cresta’s diverse business needs
- Play a substantial role in the platform frontend engineering team
- Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements
- Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables
- Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs
- Constantly identifies product improvement opportunities and generates product improvement ideas
- Demonstrate the engineering best practices in deliverables and daily work
- Uphold others to the same high standards
- Technical ownership in a substantial part of the Cresta product and platform
- Contribute to building the best-in-class company in addition to building the best-in-class product
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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