Senior Partner Success Manager, Amazon

• A Master’s degree or foreign equivalent in business administration/management or related field and 3 years of experience in account management or business development. In the alternative, Bachelor’s degree or foreign equivalent in business administration/management, or related field and 7 years of experience in account management or business development
• We’re looking for some who:
• Has tenured client facing experience managing and accelerating revenue across multiple accounts in a business development or account management role
• Experience managing agreements and complex commercial negotiations
• Has excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners and eero internal teams
• Is passionate and curious about technology. Has baseline knowledge of networking, software, and hardware. Is effective at explaining how technology works and overseeing technical problem solving
• Enjoys rolling up their sleeves in a fast paced startup environment and getting things done
• Is able to work cross-functionally with many teams and multi-task with a sense of urgency
• Has impeccable attention to detail, follow-through, and resourcefulness
• Is willing to regularly travel to partner on-sites

Desirable

• Partner Success Management is responsible for ensuring enterprise partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers
• Partner Success Management is part of the Operations team at eero
• This role also works closely with eero’s Business Development, Product, Engineering, and Manufacturing Operations teams
• Set the standard for how we work with external partners, interpret their needs, and prioritize eero workflows dedicated to partner development
• Partner Development: Acquire deep knowledge of customers’ vision, products, and objectives
• Anticipate partner needs and resolve significant pain points
• Identify and execute on revenue maximizing opportunities for both the partner and eero
• Program Management: Own all facets of the partner success process for large, complex strategic accounts
• Define and coordinate partners’ program requirements, including project management of non-standard partner needs
• Coordinate product training and on-boarding of new partners
• Accelerate partner deployments by identifying and facilitating program expansion opportunities
• Workflow Prioritization: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners
• Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows
• Strategic Guidance: Be a strategic advisor to eero’s partners. Earn partners’ trust and influence their customer-facing technology strategy
• Collaborate with cross-functional teams (e.g., Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans
• Quantitative Analysis: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved