Customer Support Specialist, SchooLinks

Salary not provided

Junior and Mid level

Remote from US

More information about location

Career planning platform

Job no longer available

Career planning platform

1001+ employees

B2BArtificial IntelligenceEducationRecruitmentSaaS

Job no longer available

Salary not provided

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceEducationRecruitmentSaaS

Company mission

To transform school districts into talent pipelines.

Job

Company

Role

Who you are

2-3 years of customer service experience in SaaS
Ability to clearly communicate both verbal and written to customers
Proven customer support experience or experience as a client service representative
Experience working with various systems such as CRMs, Intercom, Video software, etc
Ability to multi-task, prioritize, and manage time effectively
Looking for someone in the Central, Mountain, or Pacific US timezones, Pacific preferred

What the job involves

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers
We're looking for a Customer Support Specialists to continue to build out our team providing world class customer support
Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing
Customer inquiries will be handled over live chat and email
Create collateral and training videos for new features
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers

Our take

SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.

Founded in 2014, the company has grown its market position over the years, as it continues to develop and improve its features and integrations. For example, a partnership with Common App enabled students using SchoolLinks to directly apply to over 900 higher education institutions.

SchooLink's history of growth, coupled with substantial funding, has enabled it to solidify its place within the market. A brand refresh in 2025 saw the company focus on smart design that anticipates user journeys, enhancing the user experience on top of revitalizing its image.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

273% employee growth in 12 months

Glassdoor (3.1)

Company

Funding (last 2 of 4 rounds)

Oct 2024

$80m

SERIES B

Mar 2021

$8.3m

SERIES A

Total funding: $90.6m

Company benefits

Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
Company sponsored 401k and up to 1% matching contributions
(If you're on site in Austin) snacks and catered lunch at least once a week
Asynchronous, results-first work culture
3+ Weeks PTO and 8 national holidays off

Company HQ

Govalle, Austin, TX

Leadership

Katie Fang

(CEO & Founder)

Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.

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