Manager of Product Management, Mastercard
$144-254k
Salary range for candidates based in New York City and Purchase, New York only
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
$144-254k
Salary range for candidates based in New York City and Purchase, New York only
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The role of the Manager, Studio Ambassador, requires a deep understanding of Mastercard products, innovation, services, and marketing capabilities
- Are you very organized and able to manage multiple competing requests in a timely manner?
- Can you analyze data, identify trends and report outcomes to tell a compelling story?
- Are you able to review, streamline processes and identify process improvements and drive change management?
- Excellent organization, detail-orientation, time management, critical thinking, execution and communication skills across a range of audiences, including senior leadership, and cross-functional stakeholders
- Strong project management, planning, data analytics and reporting skills. Highly organized and able to manage multiple priorities and meet deadlines
- Strong PowerPoint, Power BI, Power Automate, Confluence, Microsoft Teams, Microsoft Lists, SharePoint, Microsoft Excel, and Outlook proficiency
- Ability to work independently, has internal drive to proactively execute on deliverables with agility and speed, identify risks and next steps, and communicate to manage expectations with stakeholders and management in a timely fashion
- High learning agility and ability to quickly understand Mastercard’s products and services, the payments ecosystem, customer economics and operations
- Ability to work with incomplete data and uncertainty, and adapt plans to new information, changing conditions and make decisions to drive positive results and outcomes
- Interpersonal skills to build relationships across many parts of the organization, and be a successful influencer
- Strong team player, decisive and results driven, and takes initiative
- Bachelor’s degree required
- Experience in payments, operations, or consulting a plus
What the job involves
- We are looking for an experienced and passionate Manager to provide end-to-end support of the North America regional Studio product management lifecycle process and governance to enable the design, development, testing and launch of solutions with agility and speed-to-market
- You will be a highly collaborative member of a cross-functional team to drive relevancy and differentiation with customers resulting in better relationships, market share and revenue growth
- Manage North America Market (US and Canada) regional product pipeline insights and provide visibility about go-to-market, distribution channel and sales strategy, identification of channel conflicts, overlapping value propositions, tracking of solutions in pilot market test, post-commercialization product performance review, financial analysis of product health to Commercial and New Payment Flows, Services, and Core regional product leads
- Support and provide consultative guidance to regional product teams bringing solutions to market and de-prioritizing underperforming solutions in market. Facilitate key stakeholder collaboration for North America regional go-to-market, distribution and sales strategies. Provide guidance to global and regional product teams on sunsetting/de-prioritizing solutions in the North America region during market test and post-commercialization
- Liaise between Foundry product portfolio teams, regional product teams, and customer account teams to determine market value and customer interest of new products and solutions including providing consultative support on regional product narratives, aligning key stakeholders to surface pain points and customer feedback and providing market insights for solutions advancing through the Foundry product council
- Manage and support customer feedback loop process and forum to surface customer and key stakeholder feedback to regional and global product teams and communicate outcome to customers. Define customer feedback loop framework with key stakeholders and create, manage and deliver reporting to provide insights into feedback received, reviewed, actioned and closed out
- Manage product feedback loops and channels to continuously improve North America market (US and Canada) Studio product management lifecycle process and align globally and across regions
- Provide consultative operational support to various internal product, business development, partnership and channel teams about best practices, standards for onboarding process and operational readiness for partnerships in region and define framework to provide visibility across all business channels. Collaborate with global Studio leads regarding partnership guidance and advancement requirements
- Create monthly, quarterly, bi-annual, annual and YOY presentations, newsletters and reports about regional product pipeline, partnerships, customer feedback loop, product readiness status, outcomes and success metrics
- Track and maintain repository of regional product pipeline, partnership, on boarding, reports, presentations and documentation for reporting, reference, and audit purposes
- Manage, maintain and continuously identify operational efficiency opportunities to reduce redundancy and improve regional Studio ambassador execution of duties leveraging AI and automation tools
- Develop, manage and maintain templates, tools, and materials to enable stakeholders to go through the Studio process efficiently and effectively
- Maintain Studio Ambassador SOP, Confluence, SharePoint, Microsoft Lists and Teams Channels
- Undertake adhoc initiatives and projects to continuously improve the process and/or adoption of the same in the region
- Educate internal stakeholders on the value, assets, and tools to adhere to Studio product lifecycle management process and methodology including delivering webinar sessions, creating video tutorials, etc
- Conduct one-on-one or group training, lunch-and-learn and knowledge sessions to create regional cross-functional awareness about the Studio framework for product owners and cross-functional stakeholders in the region
- Represent North America Market in global initiatives, projects, meetings and share regional perspective, nuance, context, lessons and ensure tools, processes and policies are relevant accordingly
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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