Revenue Operations Analyst, PartnerStack
More information about location
Partner relationship management platform
Job no longer available
Partner relationship management platform
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To change the way companies reach customers through channel sales.
Role
Who you are
- 2-5 years of business experience, with deep experience working in an operations role within go-to-market (Sales, Customer Success, Marketing, Revenue, etc)
- Obsessed with the customer journey and designing processes that deliver a world-class customer experience
- Revel in the collection and analysis of quantitative and qualitative data to improve processes, to generate solutions and to make informed decisions
- Prior experience working with modern GTM tools and technology is a must - Salesforce, Zendesk, Hubspot, Outreach, Vitally, Looker, Workato, Zapier, etc. Basic understanding of APIs, Python, and SQL is preferred
- Strong project management skills and an ability to support key priorities from ideation through to execution
- Experience identifying problems in Marketing, Sales and Customer Success, providing creative solutions and ruthlessly prioritizing those with the biggest impact
- Self-motivated, action-oriented and able to adapt to a fast paced environment while working independently
- Strong written and verbal communication and presentation skills, with the ability to create messaging for different audiences (account executives, customer success managers, senior leadership, etc). You are an active listener and feel comfortable interacting with a variety of personalities while helping to build bridges toward a common understanding
- Quickly learn new processes & technologies and you can objectively articulate advantages and disadvantages to others
- Self-confident to challenge opinions, assumptions, and actions, but also willing to support decisions that go in a different direction
What the job involves
- As an Revenue Ops Analyst, you are responsible for working closely with the Central Operations team and Go-to-Market (GTM) teams to drive process optimization across GTM, define key process automation and build a best-in-class customer journey at PartnerStack
- Serve as a key member of our Revenue Operations team, reporting directly into our Revenue Operations Manager
- Partner with Marketing, Sales and Customer Success leadership to identify process optimization opportunities and collaborate to implement and support training and change management efforts required to roll-out new initiatives or improve upon existing processes
- Design efficient, scalable, and intuitive experiences that marry business process, practicality and enjoyment with systematic processes for GTM teams
- Create integration paths and workflow connections between our internal systems to automate key processes
- Provide a constant drumbeat of customer insights and build out the definitive source of truth metrics and processes across our customer journeys (Vendors, Partners and Disti/HyperScalers)
- Leverage internal data to perform detailed investigations to reveal insights into root causes, areas of most impact, priorities of focus, and recommend paths forward to optimize all GTM processes
- Leverage data to track program efficacy across the customer journey and provide visibility into metrics that leadership can use to drive informed decision making
- Be a deep subject matter expert in our revenue funnels and the ongoing performance of these funnels to drive higher throughput, conversion and time metrics
- Drive cross functional initiatives to effectively delegate work across teams, manage stakeholder expectations, and deliver key results
Our take
The benefits of having a partner program are huge - from increased sales growth to reaching new markets, all while keeping ucstomer acquisition cost efficient. When PartnerStack launched, there were no Partner Relationship Management (PRM) platforms offering integrated partner payouts, automated communications, multi-conversion tracking, or the ability to manage multiple partner programs in one place.
PartnerStack was built to fill that gap, creating a partnership platform specifically designed to help B2B SaaS Companies, build, manage, and scale their parnter ecosystem. As one of the few PRM platforms purpose-built for this segment, it has gained strong traction, with customer including Asana, Intuit and Freshworks.
Like many high-growth tech companies, PartnerStakc faced broader market headwinds during 2022/2023 and made strategic adjustments to its workforce. Those changes have positioned the company to operate more eficiently and sustainably, with a cleaer focus on long-term growth. With partnerships continuing to rise as a key revenue channel for SaaS businesses, PartnerStack remains in a good position to capitalize on this structural shift in go-to-market strategy.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2021
$29m
SERIES B
May 2019
$7.2m
SERIES A
Total funding: $38.5m
Company HQ
Wellington Place, Toronto, ON
Leadership
Bryn Jones
(Co-Founder & CEO)Previously, Bryn was a National Team Athlete of Canada for the swimming category.
Luke Swanek
(Co-Founder)Previously, Luke co-founded Pod. He also worked in Business Development at Peter's Players and Economic Development at Nipissing University.
Jordan Lutes
(CTO)Prior to joining PartnerStack in 2022, Jordan spent 11 years at Salesforce as a Director, then Senior, then VP of Software Engineering.
Tyler Calder
(CMO)Tyler joined PartnerStack in 2020 as a VP of Marketing (Fractional), he then moved into the role of SVP of Marketing in the same year and then CMO in 2024. He is also a B2B Marketing & Search Engine Marketing Instructor at the University of Toronto.
Nick Vaney
(CFO)Previously, Nick was an Executive VP and CFO at Ethoca and Empathica. He also spent 4 years at Nightingale Informatix as CFO, CSO and VP of Operations and over 7 years at Accenture as a Manager of Strategy and Business Architecture Group.
Mike Head
(CRO)Previously, Mike was the CRO at impact.com and Thanx. He also served as a Chief Partnerships Officer at Impact and as COO at SBclick.
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