Director of Data Analytics, DocuSign
Customer Success Data Science
$188.3-233.8k
Salary applicable to Colorado based applicants
Digitises agreements and automates workflows
Job no longer available
Digitises agreements and automates workflows
1001+ employees
Job no longer available
$188.3-233.8k
Salary applicable to Colorado based applicants
1001+ employees
Company mission
To accelerate business and simplify life for companies and people around the world.
Role
Who you are
- 12+ years of experience in data and analytics with progressively increasing responsibility including 3+ years managing a team in a fast-paced hyper-growth environment
- 3+ years of demonstrated experience in solving complex business problems using data science, statistical techniques and machine learning to build predictive and prescriptive solutions
- 2+ years of experience with one or more of Customer Success, Professional Services, Customer Support domain areas with knowledge of data science concepts related to customer lifecycle, including account targeting, propensity analysis, customer health index, adoption, churn, customer journeys, lifetime value, upsell, cross-sell
- 3+ years of experience providing insights to support strategic decisions, including preparing and delivering insights and recommendations to executives
- 4+ years of experience with statistical programming toolkits
- 4+ years of experience with diverse structured and unstructured data sets on relational – SQL, NOSQL databases
- 5+ years of experience with one or more of Enterprise Visualization Tools: Tableau, QlikView, PowerBI
- Proficient in Microsoft Office Suite with advanced Excel skills: pivot tables, macros, PowerPivots, advanced functions
- A Bachelor’s or Master’s degree in Analytics, Business Administration, Applied Mathematics or Statistics, Econometrics, or closely related field
Desirable
- Experience working in an agile environment with iterative development and business feedback
- Experience using machine learning to build predictive models, and recommender systems
- Exposure to AI, Deep Learning, Neural Networks, NLP
- Exposure to big data platforms: Snowflake, Redshift, Azure, Matillion, Hadoop
- Strong desire to stay ahead of industry trends and technologies with a commitment to continuous learning
- Ability to shape ambiguity, govern and prioritize in a matrixed environment across organizational boundaries
- Excellent problem-solving skills with ability to synthesize and communicate complex results to senior leaders
What the job involves
- Drive predictive and prescriptive analytics across the customer journey by understanding, tracking and predicting sequences of events and interactions
- Deliver insights on Adoption Index, evolve existing product adoption metrics into an holistic Customer Health Index, identify and quantify Customer Success drivers that impact consumption and MRR/ARR
- Develop and evolve indicators for predicting Churn, drive ML / AI based models for churn warning
- Create models for targeting accounts for upsell
- Evaluate drivers for product stickiness and provide recommendations to product teams
- Influence and shape direction for Customer Experience Score, Net Promoter Score and Customer Engagement Score
- Drive prediction model for account targeting, next best action for Customer Success Managers and Account Managers across North America, EMEA and APAC and improve the customer journey and positively impact MRR/ARR
- Deliver on insights and analytics to help business leaders answer critical questions related to customer success, Adoption Index insights, and develop proactive alerts by service type then help shape decisions on new program or offer introduction
- Report on key metrics and KPIs to all key business partners, including Sr. Leadership, across Customer Success Enablement, Professional Services, field CSM roles, and regional CSM organizations in EMEA and APAC
- Determine opportunities for improvement across process, tooling and data automation to optimize costs and decrease turnaround time for analytics consumers
- Lead and coach a team of Data Scientists and Business Analysts cultivating a winning culture measured by high retention and employee satisfaction, fostering internal growth and promotions
- Travel periodically nationally and internationally
Our take
Founded to combat the disconnected process of manually signed agreements, DocuSign is most famous for pioneering the use of the e-signature. However, the company now sees itself as much more than just facilitating online signatures.
The company now offers a cloud-solution package with multiple agreement-related services. DocuSign believes that it can outperform Adobe and other competitors due to the software's compatibility with other business tools.
Moving forwards, DocuSign is continually looking to push for development of their core services, and focus on expanding international operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2015
$278m
SERIES F
Oct 2014
$30m
SERIES E
Total funding: $512.2m
Company benefits
- Generous Paid Time Off
- Paid Volunteer Time Off
- 6 Months Paid Parental Leave
- Paid Bereavement Leave
- Total Rewards Compensation which includes equity grants
- Pre-tax and Post-Tax Retirement Benefits/Pension
- Comprehensive Health Benefits (free for employees; 50% paid coverage for dependents)
- Wellness Benefit
- President’s Club (Sales)
- Employee Referral Bonus Program
- Educational Assistance ($5,000 annually)
- Plentiful snacks and refreshments
- Learning and development opportunities and resources
- Management Development programs
- DocuSign University certification
- Work from home opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Dan Springer
(CEO, not founder)Thirty years of experience as a C-Suite executive in he Software-as-a-Service (SaaS) industry. Originally a consultant at McKinsey with an MBA from Harvard University.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job