Senior Technical Support Engineer, Flywire
+ Restricted Stock Units & Employee Stock Purchase Plan
Global payments processing
Be an early applicant
Global payments processing
1001+ employees
Be an early applicant
+ Restricted Stock Units & Employee Stock Purchase Plan
1001+ employees
Company mission
To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.
Role
Who you are
- Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I
- 4+ years years of experience in technical support engineering
- Experience working with linux and bash command line
- Ability to utilise tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers
- Able to translate highly complex issues to various levels of understanding based on the customer’s technical level
- Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
- Fluent in English, as it is the company’s working language
- Experience in FinTech or the payment industry will be appreciated
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
- Rails console experience is a major plus
- Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey
What the job involves
- This individual will be responsible for working directly with customers and various teams on daily support and operations tasks
- This role will include supporting two different portal products and a newly designed combined platform which is currently being developed
- This is a London based role. Please be aware of this before applying
- Manage and complete tickets received from customers and other departments involving Flywire’s various platforms
- Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables
- Understand various components of ours products including how they function together and the workflow impact to customers
- Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues
- Logically assess the issue, propose solutions to customers and work with development on enhancements for the product
- Serve as a highly effective mediator between customers and development when the situation arises
- Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation
- Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
- Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals
Application process
- We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment
- Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Salary benchmarks
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work From Home Stipend
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company HQ
Boston, MA
Leadership
Mike Massaro
(CEO, not founder)Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.
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