Head of Compliance, Hometree
£75-100k
More information about location
2-5 days a week in office
Home energy services company
Job no longer available
Home energy services company
201-500 employees
Job no longer available
£75-100k
More information about location
2-5 days a week in office
201-500 employees
Company mission
To help homeowners affordably decarbonise their homes and keep them running smoothly.
Role
Who you are
- Have a successful track record of at least 5 years delivering a high standard of compliance in a regulated environment, including consistently delivering to FCA and other standards in relation to Customer Service, Quality Assurance & Regulatory Compliance
- Demonstrated capability of embedding a compliant and customer focused culture in a B2C services company
- Be a self starter who thrives in a fast-moving customer centric environment
- Have excellent communication skills at all levels within the business with a keen eye for detail
- Have a strong understanding of relevant legislation and regulatory rules relating to insurance and credit broking and lending markets; and
- Have great interpersonal skills and demonstrated a track record of building strong business relationships
- Be low ego, humble, hungry, and ready to work. You should enjoy working hard and not doing a standard 9-5
- Enjoy being part of a wider scale up team and won’t operate in isolation
- Value radical transparency and debate around problem solving to drive the company to make the right decisions as often as possible
- Be pragmatic in balancing grey areas related to the need of the business with compliance rules
- Be determined and resilient in overcoming obstacles and challenges
- Be excited by the vision and what Hometree are building, including being excited by sustainability and the opportunity to help homeowners reduce their homes environmental impact
What the job involves
- You'll be the in-house compliance expert working across our Home Services product lines, to autonomously drive all regulatory and compliance initiatives across this exciting green energy scale - up
- Working with senior leadership and teams across the business to report and guide on compliance issues, risks and opportunities
- Maintaining an in depth and up to date understanding of relevant laws, regulatory rules, and requirements in order to be able to provide accurate, reliable and concise guidance to various teams across the Home Services business
- Ensuring that the business maintains a register of all relevant policies and procedures and that these are readily accessible across the business. They will also ensure that the business maintains all relevant regulatory permissions needed to continue to undertake regulated activities
- Project managing significant regulatory changes in line with business strategy including those affecting our FCA AR status or change in Principal
- Building and maintain excellent working relationships with our relevant stakeholders including our Principal Firm – Xact Risk Solutions Limited and our outsourced compliance support partners
- Participating in regular review meetings with our Principal Firm and Compliance Support Partners as well as producing regulation compliance reports including monthly attestation reports, quarterly compliance reports and regulatory returns required by the insurer or FCA
- Contributing to the development of the group’s wider strategy, as required, particularly in relation to advice regarding the development of appropriate regulatory frameworks for the finance and installation businesses
- Providing advice and guidance regarding potential Home Services acquisitions which operate in the FCA regulated arena including the undertaking, as required, regulatory due diligence on target acquisitions and subsequently in terms of the consolidation and integration of regulated firms into the Home Services ecosystem
- Promoting and ensuring a positive and compliant culture exists within the Home Services business ensuring that the principles of treating customers fairly and consumer duty are firmly embedded
- Providing input, as required, into training arrangements which ensure staff across the Home Services business understand the compliance requirements of their role and what they need to do to ensure compliance with all necessary laws, rules, and regulations (FCA, Data Protection, etc) ensuring such training is effectively communicated, understood, and embedded. Ensuring that everyone in the business has a development plan
Application process
- 1. Apply via Otta
- 2. Video call first stage interview with internal senior stakeholders to assess technical and cultural fit
- 3. Video call second stage interview with line manager and CFO to assess technical and cultural fit
Salary benchmarks
Our take
Hometree started off in the business of boiler installations, a huge market in need of a major overhaul. Boilers were typically installed by prominent brands at premium prices or by independent tradesmen who the customer might not trust. Hometree provides a more transparent, convenient and trustworthy service of boiler installation and maintenance.
Having established its presence in the boiler sector, Hometree has expanded into a full range of home services including green energy installations and financing. The company offers a variety of affordable home care plans covering not only boilers, but general heating and home care to help consumers lead a more sustainable life.
Hometree is taking a fresh approach to home cover, avoiding the traditional problems of poor service, complicated pricing, and confusing products. Its approach has won significant funding in an oversubscribed Series B round, coinciding with the acquisition of financing platform BeWarm, solar energy supplier the Little Green Energy Company and renewable energy installers Geowarmth. Hometree's plan now is to expand across Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2023
$46m
SERIES B
Jul 2021
$16.2m
EARLY VC
Total funding: $87.1m
Company benefits
- 25 days holiday plus bank holidays and your birthday!
- Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
- Free boiler & home emergency cover plus 40% discount for friends & family
- Support for your mental health and wellbeing via Oliva
- Regular team socials including Summer and Christmas parties
- Free drinks and snacks in the London office
- Menopause support from Stella including friends & family access
- Learning & development entitlement to enable your professional and personal learning and development based on role
Company values
- Radical Candour - Be direct, open and honest. We tell it how it is but always with respect
- Ownership - Act like an owner. Hold yourself and others to account
- Obsessed - Put the customer's needs at the heart of everything you do
- Teamwork - Collaborate to get to the best outcome - and have a little fun along the way
- Speed - Make decisions fast. Test, learn and iterate quickly to deliver the best result
Company HQ
Holborn, London, UK
Articles
Leadership
Simon Phelan
(CEO)Previously worked at Better Capital, a private equity firm, and graduated from Trinity College Dublin studying Engineering and Mathematics.
People progressing
Xenia joined in 2020, rising from Customer Success to Escalations Team Lead. Her passion for tech led to a move into product, becoming a Product Manager in 2025 with deep user and tech insight.
Henry started at Hometree as a Customer Care Executive, advanced into management, and moved to Partnerships by 2023, showing strong commitment to building and maintaining client relationships.
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