Site Reliability Engineering, Salesforce
GovCloud
More information about location
Office located in Burlington, MA
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
More information about location
Office located in Burlington, MA
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role
- A related technical degree required
- Systems engineering experience in enterprise scale internet service engineering or support role
- Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
- Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
- Strong understanding of monitoring security systems and administration
- Strong Communication skills (Written and Oral)
- Past experience in Incident Management and good understanding of ITIL service operations
- Willingness to work in a 24/7 team managing large data centers
- Be available for shift work and being on call if required
- Experience provisioning, operating, and running AWS/C2S based infrastructure and systems
- Understand and have experience with writing scripts in Python, Go, or other languages
Desirable
- Prior Chef/Puppet or automated deployment experience
- Prior Jenkins/Bamboo/Spinnaker pipeline execution experience
- Experience in supporting and maintaining a monitoring and alert systems
- Experience in supporting and maintaining Java applications
- Hands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs
- Certifications in Linux+, RedHat and AWS
- Experience in supporting and leading Kubernetes based applications and services
- Familiar with Agile Process and DevOps
- Experience taking part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders
- Working knowledge of and interest in resilience engineering including concepts such as safety II and looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems
What the job involves
- Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues
- Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems
- Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management
- Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team
- Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives
- Passionate about solving technical issues and customer concerns with other technical staff as the need arises
- Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
- Ability to operate in the fast paced environment and solve sophisticated issues quickly successfully balance multiple priorities
- Work to automate detection and resolution of recurring issues in the production environment
- Help create and improve current processes to reduce operations and engineering toil
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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