Senior Strategic Quality Project Manager, Back Market

• You have 5+ years of project management experience, ideally in marketplace, e-commerce, quality, or operations environments
• You have a proven track record of delivering complex, cross-functional projects on time and within scope
• You have a strong understanding of marketplace dynamics, seller ecosystems, and quality assurance principles
• You have an entrepreneurial mindset: proactive, solution-oriented, and comfortable with ambiguity
• You have strong communication and stakeholder management skills, able to influence without authority
• You have excellent analytical skills with the ability to build business cases, forecasts, and data-driven recommendations
• You are fluent in French and English (written and spoken)

Desirable

• You'll lead strategic quality initiatives that transform Back Market's approach to quality assurance, from reactive to predictive
• This is a cross-functional role where you will partner with Quality, Operations, Seller Success, Tech, and Finance teams to deliver complex projects spanning robotic testing partnerships, seller quality programs, and marketplace innovation
• Own the end-to-end framing and delivery of strategic Quality initiatives that directly impact Back Market's customer promise
• Define project scope, timelines, resources, and success metrics in collaboration with senior stakeholders
• Manage multiple concurrent projects with competing priorities, ensuring alignment with Quality team OKRs and company strategy
• Lead cross-functional projects to improve Quality Contact Rate and seller compliance across the marketplace
• Coordinate the rollout of new quality standards, tools, and processes to sellers at scale
• Drive the development and execution of the seller quality knowledge network and best practices library
• Manage partnerships with robotic testing providers from scoping through implementation with sellers
• Coordinate pilot programs, track KPIs, and build business cases for scaling successful initiatives
• Liaise between technical teams, external partners, and internal stakeholders to ensure seamless integration
• Align diverse stakeholders (Quality, Operations, Seller Success, Tech, Finance) around project objectives and timelines
• Develop and maintain project documentation, reporting dashboards, and executive presentations
• Drive adoption of new processes and tools through effective change management and communication