Customer Success Lead, Covariant
Europe
AI Robotics company
Job no longer available
AI Robotics company
101-200 employees
Job no longer available
101-200 employees
Company mission
To build the Covariant Brain, a universal AI to give robots the ability to see, reason and act on the world around them.
Role
Who you are
- 8-10 years of experience with customer-facing responsibilities
- Experience in customer success, account management, and/or consulting
- Excellent presentation, written, communication, and interpersonal skills with keen attention to detail
- Ability to successfully communicate and work with senior executive stakeholders
- Familiarity with the logistics industry preferred
- German-speaking and/or writing ability at C2 proficiency
What the job involves
- As part of the Customer Success team, you’ll have a direct and significant impact on the experience of our customers
- Customer Success Executives (CSE) are on the front lines with customers, developing strong relationships with executives, operational leaders, and key users
- CSEs develop a deep understanding of the customers' goals and motivations and work directly with Sales, Solutions, Product, and Engineering leaders to ensure their success
- Lead customer lifecycle starting at deployment through adoption and expansion
- Establish strong relationships and influence across stakeholders, from senior executives to front-line operations and users
- Set and execute plans to drive the adoption of robotic systems
- Lead customer communication - from day-to-day to strategic stakeholder updates
- Align the internal team on priorities, opportunities, and challenges
- Be an internal champion for customer outcomes and expectations
- Areas of Focus:
- Strategic Account Management
- Customer Lifecycle
- Customer Communications
Our take
Covariant's investors have solid backgrounds in AI research and academia and have a clear vision of how they want to impact the robotics industry. They have successfully deployed of the Covariant Brain in different sectors, including fashion, health, logistics, and pharmaceuticals.
Robotic AI has made huge leaps in recent years, but a global labour crunch means that supply chain and manufacturing firms are demanding more from their robotic workforces, requiring a precision and dexterity not yet reached without human assistance. Covariant exists to provide just this, outfitting robots with a universal AI for robotic manipulation.
With the global robotics industry expected to balloon to $86 billion by 2027, there is no shortage of firms working in this field. Competitors include Kindred and RightHand Robotics. However, Covariant is unique in its focus on autonomous robotics and in the range of its applications, which can be used in formerly difficult areas such as order picking regardless of the type of objects that need to be manipulated. It also has an edge in that its solution can be deployed to existing robots without new hardware or extensive reprogramming, significantly reducing onboarding costs.
Covariant has received significant funding for its product and is expanding internationally and into new verticals. It is looking to further develop the Covariant Brain and to maintain its market lead as companies continue to double down on investments in automation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$75m
SERIES C
Jul 2021
$80m
SERIES C
Total funding: $222m
Company benefits
- Vision and dental insurance
- Flexible working hours
- Equal opportunity employer
- Work from home opportunities
- Health insurance
- Unlimited PTO
- Lunch and dinner each day (for on-site employees)
- Monthly health & wellness budget
- Quarterly learning budget
Company HQ
Southwest Berkeley, Berkeley, CA
Leadership
Tianhao Zhang
(Co-founder)Tianhao worked as a Grad Researcher during their UCB PhD, before co-founding Covariant in September 2017.
Pieter Abbeel
(President & Chief Scientist)Having taken a PhD at Stanford, Pieter started working as a Professor at UCB in 2008, before co-founding Gradescope and working as an OpenAI Research Scientist. They co-founded Covariant in 2017, where they have worked since.
Peter Xi Chen
(CEO)PhD in Philosophy and a BA in Computer Science from Stanford. Started his career as a Research Scientist at Open AI before co-founding Covariant.
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