Solution Advisor, Twilio

$69.1-96k

Colorado, New York, Washington State and the San Francisco Bay area, California only

Azure

Junior, Mid and Senior level

Remote from US

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$69.1-96k

Colorado, New York, Washington State and the San Francisco Bay area, California only

Azure

Junior, Mid and Senior level

Remote from US

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Have great presentation skills with an ability to present technical solutions concisely
Be confident in talking to people with differing technical backgrounds
Be proactive in engaging with customers early in their Twilio journey
Have a passion for diving into technical issues and solving customer problems
Enjoy a fast-paced environment

Desirable

Cloud platforms (Amazon Web Services, Google Cloud or Microsoft Azure),
Cloud application architecture
Telecommunications

What the job involves

Show customers how to solve their problems and meet their requirements with Twilio
Work with developers to explain Twilio and its uses, all the while creating Twilio champions with each interaction
Learn how to use APIs to build frontend or backend applications, helping to qualify early that Twilio is the right fit for a customer’s needs
Answer Technical questions from prospects wanting to talk to sales
Develop and deliver exceptional company/product presentations and demonstrations
Collate feedback from customers to help identify roadblocks in our self-service model
Identify and write internal and external technical collateral, like basic deployment architectures or best practices

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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