Customer Support Representative, OpenPhone
All-in-one phone system for teams
Job no longer available
All-in-one phone system for teams
101-200 employees
Job no longer available
101-200 employees
Company mission
To help people communicate better and be more productive, and improve the way millions of businesses communicate.
Role
Who you are
- We're hiring for a range of experience. Preferably, you have 1-3 years of professional experience. (Prior work experience at a startup is a plus!)
- You have a Bachelor Degree or something you feel is equivalent
- You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
- You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring)
- You are a great communicator and have attention to detail
- You can troubleshoot technical issues and are not afraid to get into the nitty-gritty
- You are excited about being a part of an early-stage company and want to build alongside a team of passionate people
- You're excited to continually improve and grow your skill-set, both inside the current role and grow beyond it
- While you can be based anywhere in the world, most of our customers are in the US & Canada
What the job involves
- Support OpenPhone customers and prospects by answering questions via email, phone, and text (using OpenPhone, of course)
- Troubleshoot product issues and communicate with the engineering team to quickly resolve them
- Identify operational inefficiencies and recommend process improvements
- Turn customer questions into useful content - articles, how-to videos, saved replies, etc
- Translate customer needs and feature requests into recommendations for our product team
- Identify potential high growth accounts and sales opportunities and hand them off to our customer success team
- Create and update internal customer support documentation as needed
Our take
Business phones are a vital resource for many companies, but buying a second phone for your team can be an expensive prospect. OpenPhone solves this problem by replacing business phones with an easy-to-access app.
OpenPhone leverages many of the advantages of a traditional business phone, allowing users to maintain work boundaries and privacy, without the need for new, high-cost hardware. By specifically targeting people looking for a business phone number, OpenPhone has attracted freelancers, small companies, contractors, and larger companies ready to modernize their existing phone systems.
Though there are competitors in the space, OpenPhone's unique approach allows it to stand out from the likes of Aircall and Airpad. The company has seen significant funding that it is investing in accelerated growth efforts, hiring, and the further development of its collaboration features and business tool integrations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$40m
SERIES B
Nov 2020
$14m
SERIES A
Total funding: $56.2m
Company benefits
- Equity
- Health benefits
- Comprehensive health, dental, and vision plans (covered 100% for you and 60% for your dependents)
- $1,000 budget to make your home office more comfortable
- Unlimited PTO, sick leave, and parental leave (we also close for all major holidays)
- Retirement benefits - we match 100% of the first 2% of your 401(k) contribution
- $3,000 per year towards your professional development and education
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Mahyarr Raissi
(Co-Founder & CEO)Previously worked as a Software Engineer at Tagged, and was a Product Manager at Joist.
Daryna Kulya
(Co-Founder & COO)Previously worked as Manager of Deloitte's Digital Innovation Lab, and was a Product Manager at Vidyard.
Salary benchmarks
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