Customer Success Manager, Black Kite
Cyber security risk management solutions
Open for applications
Cyber security risk management solutions
101-200 employees
Open for applications
101-200 employees
Company mission
To build the most trustworthy cyber rating system in the world.
Role
Who you are
- Experience in SaaS platforms, preferably technical platforms
- Demonstrated success in achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
- Experience in CRM/CS tools
- Strong communication and presentation skills
- Excellent written and oral communication skills
- Understanding of the Cyber Security space
- Good technical aptitude
- Proficient with MS Office
- Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision
What the job involves
- Build strong relationships with economic buyers, business champions, and technical champions
- Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
- Onboard new customers
- Provide follow-up training to existing and new customers
- Use and leverage CRM tools (e.g., Salesforce)
- Use and leverage Customer Success tools (e.g., ChurnZero)
- Identify and qualify expansion opportunities resulting in elevated relationships
- Work with internal teams to resolve any technical issues and improve the product to meet customer demands
- Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
- Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
- Remain current on relevant industry and internal company products, pricing, markets, and developments
Our take
An estimated one in four organisations suffered from a cyber-attack in the last year, hackers often attack companies through third parties, working their way into the organisation through supply chain security vulnerabilities. Black Kite is the world’s first global third-party cyber risk monitoring platform, combining cyber ratings and quantitative risk to provide vulnerability management solutions.
Infamous ransomware groups such as Conti and REvil have invested in improving their methods of gathering information and finding an organization’s valuable assets. Black Kite’s suite of standards-based cyber risk assessment programs (which includes a Ransomware Susceptibility Index) provides a three-dimensional view of the health and safety of a company’s entire security ecosystem, uncovering cybercriminal loopholes.
The company has been focused on expanding its workforce and product development as it squares up against a slew of competitors including BitSight and VisableRisk. However, its simplified and comprehensive management solutions, position Black Kite to be the category-leading third-party cyber risk platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical/Dental/Vision Insurance
- Generous PTO & Holidays
- 401(k) Options
- Company Stick Options
- Hybrid Work Environment w/ Computer Benefits
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Mohamoud Jibrell
(Advisor & Co-Founder)Former CEO of Black Kite. Founder & CEO of SAMA Technologies, Founder & Managing Director of SAMA Ventures. Co-Founder & previous CEO at LetsDefend. Current Advisor at CyberNow Labs.
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