Customer Success Operations Manager, DailyPay
$111-144k
+ Equity
On-demand pay platform
Job no longer available
On-demand pay platform
501-1000 employees
Job no longer available
$111-144k
+ Equity
501-1000 employees
Company mission
To build a new financial system that starts working, the minute work starts.
Role
Who you are
- The ideal candidate for this role possesses a growth mindset
- They will thrive in situations of full independence but can seamlessly switch to being highly collaborative
- This candidate is naturally curious with data and technology and will take complete ownership of learning all subject matter required to deliver exceptional support to our internal stakeholders
- You possess a strong work ethic and are committed to achieving successful outcomes
- 5 years of related professional experience (Customer Support, Client Success, Project Management, Change Management, Operations, Implementation/Onboarding) at a high growth SaaS company
- Self-starter who takes real ownership and delivers high-quality work, always looking to improve further
- Ability to forge strong relationships with business partners at all levels of the organization
- Ability to translate GTM strategies and complex business problems into actionable requirements and project milestones
- Ability to drive significant change initiatives across Client Success, scaling processes in a high growth company
- Excellent quantitative and analytical skills with the ability to tell a story using data
- Strong communication and interpersonal skills
- Proven experience using Client Success tools such as Salesforce, Gainsight, Catalyst and Totango
- Proven ability to utilize advanced Excel / Google Sheets formulae and techniques
- Self-motivated and able to handle multiple competing priorities
What the job involves
- As the Client Success Operations Manager, you will deliver insights and impact across Client Success through defining, implementing, and monitoring key performance metrics; driving operational excellence, and enabling the execution and development of the Client Success strategy
- This individual will support client facing teams through developing and executing processes, policies, and operational insights to help scale our high growth teams
- In addition, you will draw upon your analytical skills to support the business in decision making for topics such as Key performance Indicators, Opportunity Forecasting, as well as growth opportunities within our existing client base
- Ensure accuracy and precision of operational activities facilitated by the Client Success Strategy and Operations team
- Aid in the upkeep and data accuracy of critical systems such as Salesforce, Catalyst, and JIRA
- Exhibit ownership of processes and projects, and demonstrate expertise in managing operational workflows, especially with regards to Catalyst
- Establish yourself as a subject matter expert on Client Success data, processes, and tools
- Promote uniformity in tools and processes to enhance efficiency in areas of responsibility amongst our cross functional stakeholders such as Sales, Channel, and Marketing
- Support Client Success leaders in the identification and management of account growth opportunities
- Leverage data and analytics to develop, lead, and measure results for GTM and adoption-related initiatives, programs, and campaigns
- Track and Analyze leading indicators to renewals, account health, expansion, and churn to understand the effectiveness of the Client Success teams and offer suggestions for improvement
- Support Finance and Client Success leadership by tracking and reporting attainment towards Client Success goals
Our take
DailyPay hopes to transform the financial system through providing enterprises with on-demand pay solutions, including a raft of market-leading products and programs.
The fast-growing on-demand pay sector is fuelled both by added financial stressors for employees post-pandemic, and a real employee appetite for on-demand pay - in addition to hopes it will combat the draw of predatory payday loans. Multiple surveys suggest over half consider it an attractive benefit. This should incentivize adoption, as companies are likely to enjoy a competitive edge when it comes to employee recruitment and retention.
DailyPay’s leading reputation has, fortunately, attracted larger businesses who can take the hit, like Macdonalds, Kroger, and Lidl. The company has raised impressive funds which are cited to support domestic growth and international growth. This will allow DailyPay to invest in further product innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2024
$75m
LATE VC
May 2021
$175m
SERIES D
Total funding: $279.8m
Company benefits
- 401(K) with 4% match
- Unlimited PTO
- Medical, Dental & Vision Plans
- Annual Learning Stipend
- DailyPay for DailyPay
Company HQ
Financial District, New York, NY
Leadership
Kevin Coop
(CEO, not founder)Previous President, North America for Dun & Bradstreet and Group Exec and President at Black Knight. Was also the President of the Financial Services Division at Verisk.
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