Risk Analyst, Entain
+ Bonus & ShareSave scheme
Sports betting and gaming entertainment provider
Posted today
Sports betting and gaming entertainment provider
1001+ employees
Posted today
+ Bonus & ShareSave scheme
1001+ employees
Company mission
To lead the change in sports betting, gaming and interactive entertainment.
Role
Who you are
- To Degree level or equivalent qualifications or experience as outlined below
- Previous experience of fraud detection within the online environment
- Proven experience of investigative and analytical working practices
- Understanding of the chargeback and disputes processes
- Understanding of the CNP (Card not present) environment
- Must be detail orientated with good communication skills
- Ability to problem solve under pressure
- Proficient in MS Office - specifically Excel
What the job involves
- This role is responsible for monitoring account activity for new and existing customers, including counteracting payment fraud and promotion abuse, resolving verification and payment processing problems and ensuring activity is in accordance with rules and limits
- This role is also responsible for receiving, investigating, and actioning incoming fraud notifications via external parties. The analyst will manage and perform the process end-to-end as well as ensuring that any trends or learnings from handling are identified and escalated
- In addition, this role will support and handle escalations from Manila risk operations, the UK complaints team, and any additional facets of the business where a further, more senior, review is required
- Work to ensure that the business fraud cost is kept to an optimal level, whilst minimising the impact on genuine customers
- Identify, investigate, and document fraud/abuse trends and patterns via the daily manipulation of large data sets (excel)
- Receive, investigate, and respond to incoming fraud notifications (Ethocas and Bank DPAs)
- Review incoming UK chargebacks and provide risk assessment (1st vs 3rd party classifications), appealing decisions as appropriate
- Investigate and resolve account compromise claims
- Review customer verification documents to ensure validity
- Actively support the Manila risk operations (and other locations)
- Investigate and resolve UK complaints for risk-based concerns
- Ensure the customisable fraud engine (Bverified) is efficient and kept relevant through daily checks
- Use 3rd party tools such as SEON to combat fraud/abuse
- Perform regulatory checks to ensure compliance
- Actively support all areas of the business with any ad hoc requests/projects
Salary benchmarks
Our take
Entain stands as a prominent global player in the sports betting and gaming industry, operating within the expansive realm of entertainment. Engaging in diverse facets of sports betting, gaming, and interactive entertainment, the company boasts ownership and management of a varied portfolio featuring renowned brands like Bwin, Coral, Foxy, and Ladbrokes.
At the core of its services, Entain facilitates sports betting, enabling users to wager on a multitude of sporting events. Additionally, the company offers an array of gaming services encompassing casino games, poker, and various interactive entertainment options. Leveraging advanced technological capabilities, Entain is uniquely positioned to deliver an unparalleled and sophisticated user experience.
The company's strategic prowess is evident through key partnerships, notably with MGM Resorts International, exemplifying its concerted efforts to establish a significant presence in the US market. Entain continues to navigate industry complexities, underpinned by its diverse brand portfolio, cutting-edge technology, and strategic collaborations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
48% female employees
Company
Company benefits
- Private medical insurance
- Pension Scheme
- Sharesave Scheme
- Paid subscription to the mental wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on you professional or personal development
Company values
- Do what’s right
- Go beyond
- Keep it Simple
- Win together
Company HQ
Stratford, London, UK
Articles
Leadership
Stella David
(CEO)Diversity, Equity & Inclusion at Entain
- Levelling the playing field. At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, the wider sports betting industry, and society beyond. Our purpose at Entain is to bring moments of excitement into people’s lives. But none of this would be possible without our people working at their best. To achieve that, we’re creating an environment where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate individual differences, and make sure everyone is supported, and empowered, to thrive.
Share this job
View 22 more jobs at Entain